Virtual Live Labs

SEPTEMBER 30, 2020

Organizations are now understaffed, and customers grow weary of the messages on the IVR addressing the long wait times. While leading organizations from 50 to over 2,000 employees, Vicki created this set of leadership tools to help leaders to spend less time managing, while achieving higher company performance.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

NobelBiz

MARCH 5, 2024

Strategic Business Decisions : Access to real-time, comprehensive data allows businesses to stay agile, responding swiftly to market trends and customer feedback to maintain a competitive edge. You will be alerted every time your criteria are met.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Liveops

DECEMBER 7, 2018

Intentional scheduling is the future of time management. In today’s tight labor market, proper work-life balance practices are essential for employee retention,” says Paul Wolfe, senior vice president of HR for job search site Indeed. The nine-to-five grind might’ve made sense half a century ago.

virtual call center 79

virtual call center Call Center Wait times Enterprise 79

NobelBiz

FEBRUARY 21, 2023

Optimize staffing: Through analytics, managers can identify peak call times and volumes. Allowing them to efficiently schedule agents, which allows for a reduced wait time for the customers, resulting in an improved experience and increased customer satisfaction.

Best practices 52

Best practices Analytics Contact Center Coaching 52

Liveops

DECEMBER 7, 2018

Intentional scheduling is the future of time management. In today’s tight labor market, proper work-life balance practices are essential for employee retention,” says Paul Wolfe, senior vice president of HR for job search site Indeed. The nine-to-five grind might’ve made sense half a century ago.

virtual call center 48

virtual call center Call Center Wait times Enterprise 48

Dialer 360

SEPTEMBER 14, 2022

Having a proper dashboard for your call center operations is key when it comes to managing your resources and optimizing workflow without facing any delays. You can assess the agent’s capacity for effective time management. Schedule Adherence. The agent’s adherence to their timetable is indicated by this metric.

Call Center 26

Call Center Interactive Voice Response Schedule adherence First call resolution 26

Hodusoft

JUNE 7, 2024

Managing Customer Expectations In today’s time, managing and meeting customer expectations has become a critical factor, especially for customer service organizations. But if a business does not have a call routing strategy, the customer may have to get through the hassle of multiple transfers and long waiting times.

Best practices 52

Best practices Call Center Omni-channel support Management 52

VocalCom

JULY 16, 2020

The company decided to internalize its management in France and abroad, and to equip itself with an intuitive, stable, and flexible solution available in the cloud in order to meet the needs of its customers and the changes in the industry. Real-time management to adapt to business needs. About Vocalcom.

contact center solutions 62

contact center solutions Cloud contact Contact Center Coaching 62

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

JivoChat

JULY 6, 2022

In this competitive market, one thing consumers can’t and won’t forget is great customer service. Let’s say that your primary goal is to minimize customer wait times. Managers and agents are aware of this goal which motivates their actions. Here are a few examples: Improve response time. They inspire action.

Customer Support 75

Customer Support Average Handle Time Feedback voip 75

NobelBiz

AUGUST 11, 2022

Dedicated Client Architectures Compared to other CCaaS solutions on the market that are using multi-tenant environments, NobelBiz OMNI+ uses dedicated client architectures for all of our customers. Your teams will appreciate the time saved, which increases metrics such as Average Handling Time , Contact Rate, and Average Waiting time.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52