TeamSupport
APRIL 11, 2024
This powerful tool facilitates seamless integration with third-party tools, supports proactive engagement, and provides multi-channel support that gives customers several options to reach agents. With TeamSupport’s chat function, agents can communicate with customers across the world at any time.
CSM Magazine
MAY 29, 2023
Empowering Self-Service Options Integrating self-service options within the casino platform empowers players and drives engagement. This can include a comprehensive FAQ section, video tutorials , or knowledge base articles that address common questions and concerns.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
FEBRUARY 24, 2023
The Role of Technology in Enhancing Customer Support Strategies Technology has taken the business industry by storm and has changed the way it interacts with customers and has transformed customer support strategies.
Kayako
NOVEMBER 30, 2018
Since all of your touchpoints are in one place, your team can be more accessible to customers across support channels, from phone to live chat to Twitter. Most help desks also give you the opportunity to build up self-service customer support tools, like a knowledge base and FAQ page.
Kayako
NOVEMBER 30, 2018
Since all of your touchpoints are in one place, your team can be more accessible to customers across support channels, from phone to live chat to Twitter. Most help desks also give you the opportunity to build up self-service customer support tools, like a knowledge base and FAQ page.
Mindtouch
AUGUST 27, 2018
Driving Engagement with Self-Service Support Content. So, what is customer engagement, and how can support functions go about owning customer interactions across the board? As you’ll notice in the strategies below, web self-service content can help fuel these efforts. Embrace omnichannel support.
HGS
MAY 27, 2015
Simple and routine transactions will be automated as more and more customers move to digital and self-service routes. At the same time, complex services requiring that “all-important human touch” will be delivered via voice by specially trained customer service advisors. Location Matters.
Expert insights. Personalized for you.
40 
Let's personalize your content