CSM Magazine

MAY 29, 2023

Empowering Self-Service Options Integrating self-service options within the casino platform empowers players and drives engagement. This can include a comprehensive FAQ section, video tutorials , or knowledge base articles that address common questions and concerns.

Customer Support 52

Customer Support Multi-channel support Self service Feedback 52

Mindtouch

AUGUST 27, 2018

Driving Engagement with Self-Service Support Content. So, what is customer engagement, and how can support functions go about owning customer interactions across the board? How do we prioritize engagement across all our customer support channels and throughout the entire customer journey? Table of contents.

Self service 48

Self service B2C B2B Multi-channel support 48

Global Response

MARCH 27, 2023

Offer self-service options What’s easier and more effortless for customers than being able to get the answers they need anytime? Nothing, of course, and that’s why self-service is quickly becoming more and more important for customer service. This is another underutilized tactic.

Customer Service 62

Customer Service outsourcing Self service Multi-channel support 62

Wowdesk Blog

JUNE 17, 2020

To avoid such situations companies must adopt a smart Zendesk alternative – true multi-channel customer service strategy. . How to Get Started with Multi-channel Support . No need to think which channel you must go for, it’s so simple. Go for the channels your customer wants to use.

Multi-channel support 84

Multi-channel support Self service CRM Customer Support 84

Hodusoft

DECEMBER 28, 2022

A call center’s FCR metrics can be improved in multiple ways, such as: Establishing a resourceful and knowledgeable base for FCR escalations Providing self-service options to resolve simple issues Allocating feedback by conducting surveys Tracking repeat calls through speech recognition Examining the FCR push-down cause 2.

Best practices 52

Best practices Call Center Metrics call center software 52

ProProfs Blog

JANUARY 29, 2020

.’ What it means is that your clients can make use of more than one communication channel to reach out to your business with their questions or queries. But why does this multi-channel customer experience matter so much? One way of doing this is by offering customers a multi-channel support system.

Multi-channel support 148

Multi-channel support Customer Service Customer Support Self service 148

ProProfs Blog

JULY 29, 2020

You can also create a dedicated Internal Knowledge Base such that the right information is just a click away. Watch this video to learn more about an Internal Knowledge Base. To capture customer feedback , you can share survey links via text message or email seconds after the call is completed.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128