call center software Knowledge Base Multi-channel support Self service 
Hodusoft
DECEMBER 28, 2022
5 metrics to evaluate the success of call center management. It is an excellent way to assess call center operations and agent effectiveness. Working on customer feedback Implementing multi-channel support Improving products and services 4. Here is how businesses can achieve these results.
Global Response
MARCH 27, 2023
Offer self-service options What’s easier and more effortless for customers than being able to get the answers they need anytime? Nothing, of course, and that’s why self-service is quickly becoming more and more important for customer service.
ProProfs Blog
JULY 29, 2020
A robust call center software should be installed to ensure that the right calls are automatically routed to the agents who are well-equipped to handle them. Bonus Tip: Conduct regular call-management checkups to spot bottlenecks. Watch this video to learn more about an Internal Knowledge Base.
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