SmartKarrot

JULY 7, 2023

Whether you are a business owner or a person with a key managerial role, understanding white space analysis is crucial for you. White space in business is like a blank canvas representing customers’ unmet needs waiting to be filled. What is Account White Space Analysis?

Accountability 10

Accountability Upselling B2B B2C 10

Callminer

APRIL 21, 2020

The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Hassan Alnassir.

Call Center 182

Call Center Management Scripts Coaching 182

Global Response

FEBRUARY 13, 2022

As the customer journey is no longer as streamlined and siloed as it once was—and continues to evolve—the BPO contact center manages all kinds of customer communications, from answering calls and emails, to resolving concerns via web chat or text, and even handling social media accounts and messages. What does a BPO call center do?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Vistio

OCTOBER 5, 2021

So I wrote a whole bunch of software, mostly retail software, stuff like checking your credit card and things like that. So, I was kind of involved mainly in technology management. . So I got a lot of experience working with many of the companies that we sort of talk about today in the CX space. The book did really well.

Chatbots 52

Chatbots Contact Center Banking Technology 52

Expivia

OCTOBER 4, 2021

Contact center outsourcing can take the weight of customer management off your shoulders. In this guide, we’ll give you tips and advice on how to manage the relationship with your outsourcing partner. Think of all the revenue you’ll save on office space, equipment, software, and payroll. Save Time and Money.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Global Response

OCTOBER 6, 2023

However, one key aspect is the customer experience—with luxury brands, the customer needs to be at the center of every interaction, feeling as though they are valued, respected and honored at every turn. Clienteling is a key strategy—but it’s not an easy one. Creating luxury is not an easy or straightforward task. How does this happen?

outsourcing 62

outsourcing Feedback Sales Personalization 62