aircall

MAY 14, 2021

Call centers for customer support can make vastly more calls to customers to upsell, introduce new products, and ensure customer satisfaction when using predictive dialers and auto dialers. Automatic dialers come with features like opt-out management, CRM integration, dashboard reporting, speech recognition, IVR capability, and more.

voip 62

voip Telemarketing Scripts Abandon Call 62

NobelBiz

JULY 10, 2023

They can alert agents about the customer’s previous concerns, their preferences, and potential upsell opportunities. AI-Powered IVR and Chatbots AI-powered Interactive Voice Response (IVR) systems and chatbots can handle routine customer inquiries, freeing up agents to handle more complex issues.

Contact Center 40

Contact Center Call Center Interactive Voice Response Chatbots 40

Kunnect

MAY 5, 2015

In the modern age of the customer, call center agents need the ability to quickly access information about a customer’s preferences, purchasing history and more to effectively solve problems, upsell and meet customer expectations. Customers expect personalized service, and that requires quick and convenient access to customer data.

CRM 48

CRM call center software APIs Call Center 48

Call Experts

MAY 20, 2022

To ensure your customer satisfaction score remains high, consider implementing Auto-Transfer or an IVR system. Too long a customer waits for a response signals frustration and a loss of trust in your company. Call Experts’ experienced Experts work from custom call scripts and can answer various questions for clients.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Babelforce

NOVEMBER 30, 2022

Do you know your DTMF IVRs from your ACDs? Usefully calculating and interpreting ATA depends on whether or the contact center uses an IVR system – this is complicated by the fact that customer can either hang up from frustration, or because the IVR answered their query. This does not include time spent navigating an IVR system.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Hodusoft

AUGUST 9, 2021

Using IVR or pre-recorded messages most of the tasks can be automated saving precious time for customer service agents and customers. With the easy integration of Facebook , users can track customer interactions easily with HoduCC. Enable self-service. Intelligent call routing . Marketing campaigns . There is no wait time.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

JustCall

OCTOBER 25, 2023

It also presents opportunities to know your customers better and even expand revenue through upselling and cross-selling. For instance, an inquiry made by a price-sensitive prospect would be handled differently than that of someone showing potential for upselling your product/service. to help you address their inquiries better.

Chatbots 52

Chatbots Upselling CRM Self service 52

Dialer 360

OCTOBER 12, 2018

Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. These delivered via the cloud from one vendor responsible for all maintenance & upgrades. This doesn’t only increase customer satisfaction also deliver improvements in upselling and cross-sell opportunities. Including PBX.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20

Expivia

OCTOBER 27, 2020

If you think you might have a phone issue or a program issue, break the calls down: Opening Intro Verification Issue Handling Resolution Cross-sell/ Upsell Memo-ing/ After-Call Work. For example, during an automated intro and verification, an IVR asks for social security numbers, account numbers, and other pieces of qualifying information.

Upselling 97

Upselling Banking Scripts Interactive Voice Response 97