Remove Abandon Call Remove Interactive Voice Response Remove Scripts Remove Upselling
article thumbnail

Predictive Dialer vs Auto Dialer: What You Need to Know

aircall

During busy times when sales or support agents are having lengthy conversations, a predictive dialer will slow down making outbound calls until there are more agents available to accept calls. For sales reps working in a call center, making more calls allows them to generate qualified leads quickly and spend more time closing sales.

voip 62
article thumbnail

Modernize Call Center with Contact Center as a Service (Ccaas)

Dialer 360

Call center service solution provides the same capabilities as these of on-premises vendors. Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. These delivered via the cloud from one vendor responsible for all maintenance & upgrades. Obtain context-sensitive call scripts.