article thumbnail

ServiceSim Named as a Contact Center Solution Finalist in the 2024 Stevie Awards

Vistio

We now have it live in 12 clients including two top tolling agencies, one of the largest utilities, and in healthcare, insurance, outbound sales, and retail, among others.”—Gregg Catch all the details and see who’s who in the finalist lineup at www.StevieAwards.com/Sales.

article thumbnail

7 Ways Preview Dialers Can Enhance Customer Experience

Calltools

Personalizes Sales Pitch Personalized sales pitches can make a huge difference when placing outbound sales calls. B2B Sales B2B business sales are all about building relationships through exceptional customer service. The result is less time asking for information, which enhances agent efficiency.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Call Center Compliance & Regulations: Legal Considerations When Outsourcing Your Call Center

Global Response

While only relevant for healthcare centers and other organizations that manage or store customer health data, HIPAA (Health Insurance Portability and Accountability Act) ensures that private health data stays private and secure. Telemarketing Sales Rule (TSR). HIPAA compliance. Ready to perfect your CX?

article thumbnail

Insights on call quality

SoliCall

For example, to control a pandemic you need to have enough data about the spread of the virus, variant, possible treatments, load on the healthcare system, amount of available medicine etc. Regardless if you are managing an army a pandemic or a call center comprehensive and accurate data is what you need to improve your performance.

article thumbnail

Why Call Center Quality Assurance Is So Important

Global Response

This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important.

article thumbnail

Best Telemarketing Companies Focus on Their Niche

Quality Contact Solutions

At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales. Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. Program Type: Business to business sales.

article thumbnail

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

Healthcare. They provide quality customer service and give their clients outstanding ROI by driving sales conversions through superb telemarketing, up-selling, and cross-selling strategies. These agents can deliver inbound service that strengthens your customer relationships while also boosting revenue through outbound sales.