four-tips-for-having-happier-customer-service-employees-and-why-it-matters 
CSM Magazine
MAY 2, 2023
Having happy customer service employees matters. It means you can have happier and more productive staff members in addition to delivering quality service to customers. In turn, that means you can retain more customer service employees and more repeat customers.
Fonolo
JULY 5, 2023
Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible.
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Hello Customer
MARCH 15, 2022
Many companies work hard on loyalty programs, company restructuring, and more expensive changes in order to achieve customer delight. But what they seem to forget, is that creating a real customer experience starts with your greatest treasure of all: your people! This is especially true if your staff have a lot of customer interaction.
SharpenCX
SEPTEMBER 25, 2020
Earlier this year, I fought for seven months to get an issue resolved with a customer service team. I’d have to start from the beginning of my story and walk each agent through my dilemma. Unfortunately, most people you talk to probably have a similar story. But why is this so common?
SharpenCX
SEPTEMBER 24, 2020
2020 didn’t cancel National Customer Service Week. The festivities are set for October 5-9, and it’s up to you to celebrate your team, no matter where they’re working. That’s why this year, more than ever before, it’s vital to appreciate your agents a little extra during Customer Service Week.
GetFeedback
JANUARY 12, 2020
About eight out of ten business leaders say they want to “improve” the customer experience (CX) to be more competitive. In CustomerThink’s recent study of 200+ CX initiatives, 74% agreed: “By 2020, customer experience will overtake price and product as the key brand differentiator.”. Customer service takes too long to answer the phone.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.
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