Feedback Gamification Presentation Scripts 
TechSee
SEPTEMBER 29, 2020
There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. For example, AI platforms can present proactive knowledge suggestions to agents while they are on the line or in a chat with a customer.
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.
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Fonolo
JANUARY 31, 2023
Here are some key ways to integrate customer profiles into your agent training plan: Make agent feedback a priority. To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Use incentives and gamification Call center training material can get pretty dry.
Noble Systems
FEBRUARY 14, 2019
Gamification is an enabling technology that can help. Next we’ll look at how gamification, which uses game mechanics to encourage desired behaviors and provides a way to reward agents for meeting and exceeding expectations, can be used to start your contact center agent engagement effort. Present clear goals and expectations.
Noble Systems
FEBRUARY 14, 2019
Gamification is an enabling technology that can help. Next we’ll look at how gamification, which uses game mechanics to encourage desired behaviors and provides a way to reward agents for meeting and exceeding expectations, can be used to start your contact center agent engagement effort. Present clear goals and expectations.
Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. That’s why customer service agents need to be present, active, and alert on these channels. Why Gamification Matters. In this video, experts discuss if gamification will grow in the next year.
Fonolo
APRIL 5, 2022
Their day-to-day work is riddled with angry customers, monotonous scripts, and constant problem-solving. Conducting performance evaluations and providing feedback to agents. The Manager’s Guide to Call Center Gamification. How to Foster Agent Engagement in a Hybrid Contact Center. Why Investing in the Right Leader is Critical.
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