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Emergency Notifications: How to Handle Business Disruptions

VirtualPBX

Amid the commotion and uncertainty, sending emergency notifications via a VoIP communications provider can help your business be more prepared on how to message your employees and customers quickly during these unexpected events. 5 Tips For Sending Emergency Notifications. 5 Tips For Sending Emergency Notifications. Conclusion.

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What is a Conference Bridge Call?

JustCall

Therefore, continuous advancements in information and communication technology, especially VoIP, have brought ground-breaking changes in communication tools and methods. VoIP conference bridge s have a voice plus video option for a formal business meeting, making it flexible and dynamic. Beyond Voice-Only Calls. Cost-Efficient.

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Outbound Call Center Tips & Best Practices

Callminer

But you have to know how to read them, what they mean and how to act on the results in order for the exercise to be worthwhile. Just because the technology makes it possible doesn’t mean you should do it.” Leverage VoIP for less intimidating phone numbers when placing long-distance calls.

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Spotlight on SBCs with Ingate - my Latest on BCStrategies

Jon Arnold

Every so often I’ll do a spotlight piece on a trend or technology, especially ones that are not well-understood. Ingate Systems is one of the early players, and they’re still going strong, so that makes them a good partner for this exercise, and recently I’ve been working on this with their President, Steve Johnson.

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Top Stress Management Tips for Customer Service Professionals

CSM Magazine

One of the most revolutionary technologies that helped businesses to up their customer service game is VoIP technology. For equipping their business with a top-notch VoIP service, most businesses compare RingCentral vs Vonage as these are the most popular options providing a seamless way of connecting with customers.

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Call Recording Software for Contact Centers

NobelBiz

Customer journey mapping is mainly used by many companies today because it is still a relatively modern technology. While a mock case is a successful exercise, agents can also become familiar with real-life scenarios. VoIP Technology VoIP, or IP telephony applications, is the best solution for call recording.

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What are Robocalls, and How Are They Different from Spam Calls?

Select VoiceCom Blog

Over a century later, the integration of voice-over-internet protocol (VoIP) and artificial intelligence (AI) have significantly advanced communication methods. Call blocking apps Call blocking technology works similarly to caller ID technology, except it rejects calls automatically instead of letting your phone ring.