ShepHyken

DECEMBER 17, 2021

This can be challenging for SMBs with the events that occur when products are out the door and en route to doorsteps. Refine the Return and Replacement Process. With the surge in e-commerce spending, returns and exchanges have become a routine part of the process. As such, consumer expectations for these policies are rising.

Surveys 192

Surveys Advertising Marketing Customer Experience 192

CCNG

MAY 11, 2022

With our industry's continued frenetic growth and recent staffing shortages, we have become so fixated on headcount that we often end up treating the hiring and training process as a production assembly line. We train them en masse, hope they stick around, and often, see them off unceremoniously if they underperform or we no longer need them.

Call Center 195

Call Center outsourcing Agent burnout Business Process Outsourcing 195

AWS Machine Learning

AUGUST 14, 2023

In this post and accompanying notebook, we demonstrate how to deploy the BloomZ 176B foundation model using the SageMaker Python simplified SDK in Amazon SageMaker JumpStart as an endpoint and use it for various natural language processing (NLP) tasks. You can also access the foundation models thru Amazon SageMaker Studio.

Engineering 71

Engineering APIs Chatbots Scripts 71

AWS Machine Learning

NOVEMBER 20, 2023

We use two AWS Media & Entertainment Blog posts as the sample external data, which we convert into embeddings with the BAAI/bge-small-en-v1.5 For 1–2 example prompts, add relevant static text from external documents as prompt context and assess if the quality of the responses improves. Deploy the BAAI/bge-small-en-v1.5

APIs 95

APIs Entertainment Accountability Customer Experience 95

AWS Machine Learning

SEPTEMBER 6, 2023

Instruction tuning format In instruction fine-tuning, the model is fine-tuned for a set of natural language processing (NLP) tasks described using instructions. This helps improve the model’s performance for unseen tasks with zero-shot prompts. preprocessing_num_workers – The number of processes to use for preprocessing.

Advertising 97

Advertising Coaching Benchmark Education 97

JustCall

APRIL 5, 2022

Did you know , with VoIP, small businesses can save around 90% on international calls and 40% on local calls? Smart routing allows businesses to provide personalized experiences for each customer, improving targeting and efficiency, as well as reducing wait times. VoIP Features for Sales and Customer Support Teams. Conference call.

voip 52

voip CRM Interactive Voice Response Sales 52

Nicereply

OCTOBER 29, 2019

Their sign up process requires added steps and verification for anyone under 13 years old. Build internal agreement on the plan to move forward. Even when the feedback is presented poorly, or angrily, taking it in and actioning it can drastically improve your product offerings. Strategy: Stay calm, even in a nightmare.

Feedback 75

Feedback Accountability Management Customer Service 75