Tethr

JUNE 5, 2020

Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. A leadership team that thinks they’re above everyone else is a morale murderer. This helps keep them engaged and shows that you care about their continuous education. Gamification works.

Morale 65

Morale Contact Center Gamification Scripts 65

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Embrace failure. Failure is inevitable. The best approach is to take failure as a lesson.

Call Center 182

Call Center Management Scripts Coaching 182

NICE inContact

JANUARY 24, 2017

A little celebrating can go a long way for employee morale, and let’s be serious – who doesn’t like a little party? In the week immediately leading up to Go-Live, your Change Management team should shift the focus of these communications and project updates from being educational to being exciting and fun!

Call Center 55

Call Center Technology Contact Center Gamification 55

Noble Systems

SEPTEMBER 8, 2020

Training and coaching to deliver the highest level of customer service. Training and coaching have never been more vital to success. Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. We are all learning as we go.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76