Tethr

JUNE 5, 2020

Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. A leadership team that thinks they’re above everyone else is a morale murderer. This helps keep them engaged and shows that you care about their continuous education. Gamification works.

Morale 65

Morale Contact Center Gamification Scripts 65

ProProfs Blog

SEPTEMBER 17, 2021

In the next section, let’s understand some employee experience best practices. Sharing customer feedback with your employees is the best way to keep them motivated in their work. When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Fonolo

OCTOBER 3, 2018

Whatever your roadblock, it’s good practice for contact center teams and customer service leaders to educate themselves on why, in a broad sense, some contact centers are being held back from reaching their full potential. Maybe it’s a knee-jerk reaction to the idea of change, or a fear of letting go of legacy technologies.

Contact Center 170

Contact Center contact center workforce Gamification Call Center 170

Fonolo

NOVEMBER 29, 2018

In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Storyline: Gamification. Just like in many industries, contact centers have their own workplace hazards, and a focus on best practices for dealing with them in a humane way will improve a contact center by leaps and bounds.

Contact Center 73

Contact Center Gamification contact center workforce Education 73

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Embrace failure. LawnStarter.

Call Center 182

Call Center Management Scripts Coaching 182

NICE inContact

JANUARY 24, 2017

A little celebrating can go a long way for employee morale, and let’s be serious – who doesn’t like a little party? In the week immediately leading up to Go-Live, your Change Management team should shift the focus of these communications and project updates from being educational to being exciting and fun!

Call Center 55

Call Center Technology Contact Center Gamification 55

Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76