Contact Center Education Gamification Morale 
Tethr
JUNE 5, 2020
Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. A leadership team that thinks they’re above everyone else is a morale murderer. Allow reps to try out different areas within the contact center so they can gain expertise in all areas.
Fonolo
OCTOBER 3, 2018
Contact centers are like people: We’re all at different stages, chugging along healthily but sometimes faltering along the way. As we begin to look back at 2018, one thing is becoming clear: Not every contact center is created equal. All contact centers face barriers, and you certainly know your own intimately.
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Fonolo
NOVEMBER 29, 2018
No, it’s the top contact center trends to watch for in 2019. As the sun sets on 2018, contact center superheroes should watch for the plots, characters, and villains within them. As the sun sets on 2018, contact center superheroes should watch for the plots, characters, and villains within them.
Noble Systems
SEPTEMBER 8, 2020
COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. A cloud-based contact center makes the transition to a remote workforce, quick and easy. Yet Dave was able to leverage the Noble Contact Center solution to transition his agents to 100% WFH within a week!
Fonolo
DECEMBER 13, 2018
Another thing to consider is the quick and efficient education of this seasonal staff: Be smart and plan ahead: Put in place a protocol to find and on-board customer service reps as fast as possible. Managers can keep both morale and productivity high by incentivizing employees. The Top Contact Center Trends to Watch in 2019.
Callminer
APRIL 21, 2020
Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Call center leadership activities are valuable strategies for maintaining a positive attitude among call center agents and making agents feel supported in the workplace. Embrace failure.
ShepHyken
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover. What is gamification?
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