Fri.Dec 01, 2023

article thumbnail

Prepare Your Contact Center for the Future

Brad Cleveland Blog

Megan Jones, Editor at Call Centre Helper, recently interviewed me to discuss the habits every leader should adopt to succeed in planning ahead. The article includes 5 things the very best leaders do to prepare for the future as well … Continue reading → The post Prepare Your Contact Center for the Future appeared first on Brad Cleveland.

article thumbnail

Cisco Live 2023 Melbourne: Cisco U. Theatre Sessions

Cisco - Contact Center

It’s that time of the year again! The holidays are upon us, and leaves are changing — depend ing on where you live — but most importantly, Cisco Live APJC in Melbourne is here!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Experience the new and improved Amazon SageMaker Studio

AWS Machine Learning

Launched in 2019, Amazon SageMaker Studio provides one place for all end-to-end machine learning (ML) workflows, from data preparation, building and experimentation, training, hosting, and monitoring. As we continue to innovate to increase data science productivity, we’re excited to announce the improved SageMaker Studio experience, which allows users to select the managed Integrated Development Environment (IDE) of their choice, while having access to the SageMaker Studio resources and tooling

article thumbnail

Embracing Sustainability: Embark on the Journey to a More Sustainable Future!

Cisco - Contact Center

The Context Sustainability isn’t just about protecting the planet for future generations. It’s also about preserving the delicate balance that allows life to thrive today and tomorrow.

105
105
article thumbnail

Guide to Business Writing

Everything you need to know about better business writing in one place. This is a complete guide to business writing — from a clear business writing definition to tips on how to hone your business writing skills.

article thumbnail

Agile and Lean Practices in BPOs: the Path to Enhanced Flexibility and Efficiency

Helpware

As the BPO sector is experiencing constant change, leaders have to adapt new management methodologies to keep up with new market demands and increased client expectations. Sticking to traditional management styles is like sailing a ship with an old map when everyone is using satellite navigation. We are witnessing the paradigm shift towards more flexible, more adaptable practices and I’d like to consider two management practices — Agile and Lean and explore how their adoption could be a game-cha

More Trending

article thumbnail

How Kommunicate’s Chatbots Saved TelOne’s Customers From Long Waiting Lines

kommunicate

Last Updated on December 1, 2023 The telecommunications market in Zimbabwe is undergoing a sea change, especially in a post-pandemic world. Gone are the days when people were calling each other on the phone. Zimbabweans seem to be adopting technology at an unprecedented rate, and there has been a surge in the rate of adoption [.] The post How Kommunicate’s Chatbots Saved TelOne’s Customers From Long Waiting Lines appeared first on Kommunicate Blog.

article thumbnail

Agent Attrition in Contact Centers

DMG Consulting

Agent Attrition in Contact Centers Donna Fluss addresses how to reduce agent attrition in the contact center. The post Agent Attrition in Contact Centers appeared first on DMG Consulting.

article thumbnail

Net Promoter Score Company: What to Look For!

Interaction Metrics

Looking to hire a Net Promoter Score company? Most Net Promoter Score companies will offer to send your NPS survey, but that’s the easy part. Most likely, what you really care about is doing your survey in a way that: Reflects well on your brand Enables you to boost your score Tracks results over time The key to increasing your Net Promoter Score is understanding the core principles of customer experience (CX) and knowing when (and when not) to use NPS.

article thumbnail

Call Center Coaching Effectiveness: 5 Steps to Maximize ROI | Amplifai

Amplifai Coaching Category

Amplifai your call center coaching ROI with our guide on the 5 Key Steps to Coaching Effectiveness. Unlock strategies that blend people, process, and technology for transformational coaching results.

article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

article thumbnail

The Art of Selling CX

Horizon CX

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership. This article delves into the idea that a successful CX leader mirrors a skilled salesperson, adept at navigating the challenge of convincing senior leaders about the crucial importanc

article thumbnail

Is the call authentic?

SoliCall

In this post we do not want to discuss fraud related issues like impersonation and deepfake. We will discuss legitimate scenarios in which, for example, the call center agent might not hear the original voice of the customer but a slightly different voice due to audio filtering and specifically due to aggressive noise cancelling software. Aggressive noise-canceling software in call centers aims to filter out background noise and improve call quality.

article thumbnail

Top 7 mistakes to avoid in a Client Onboarding Playbook

SmartKarrot

As a seasoned professional in the realm of Customer Success , I’ve witnessed firsthand the intricate dance of client onboarding. Crafting an effective Client Onboarding Playbook is an art, but it’s not immune to pitfalls. In this piece, I’ll delve into the top seven mistakes that can plague your playbook, drawing on my experience to guide you toward a seamless onboarding process.

CRM 10
article thumbnail

Boosting developer productivity: How Deloitte uses Amazon SageMaker Canvas for no-code/low-code machine learning

AWS Machine Learning

The ability to quickly build and deploy machine learning (ML) models is becoming increasingly important in today’s data-driven world. However, building ML models requires significant time, effort, and specialized expertise. From data collection and cleaning to feature engineering, model building, tuning, and deployment, ML projects often take months for developers to complete.

article thumbnail

The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.