Wed.May 26, 2021

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Three Ways to Make Your Customers Happy with a Digital-First Strategy

Contact Center Pipeline

The post Three Ways to Make Your Customers Happy with a Digital-First Strategy first appeared on Contact Center Pipeline Blog. But when the COVID-19 pandemic struck in early 2020, support volumes increased sharply, and contact […].

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How to Use Digital Customer Journeys to Scale Your Business

Totango

The post How to Use Digital Customer Journeys to Scale Your Business appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. And when you’re ready to get started on your digital-first journey and scaling your business, let us help! Sign up for Totango for free today at Totango.com/sign-up.

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Why Every Business Needs Customer Success

CustomerSuccessBox

The post Why Every Business Needs Customer Success appeared first on The Customer Success Blog for B2B SaaS from CustomerSuccessBox. So when choosing a Customer Success Software , analyze the positive impact of investing in the tool. Read 5 key factors to consider while choosing a customer success platform.

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Digital Shopping Trends Are Here to Stay: What It Means for Your Customer Experience

aircall

The post Digital Shopping Trends Are Here to Stay: What It Means for Your Customer Experience appeared first on Aircall Blog. Get your online customer experience right, and you’ll be setting yourself up for success in the new, digital-first world of retail. .

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Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

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How to best choose knowledge management software?

ViiBE Blog

In times when information flows rapidly and trends change constantly, knowledge serves as one of the most important competitive differentiators in your company’s performance.

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How to manage customer support spikes

5CA

The post How to manage customer support spikes appeared first on 5CA.