Tue.Jul 09, 2024

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10 Benefits of Outsourcing Customer Service in 2024

Helpware

Customer support plays a decisive role in business growth. Why do companies outsource customer service, then? If it truly is such a meaningful component of the business success equation, shouldn't brands handle customer service with their own hands? The answer is more simple than it seems.

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How to help CSMs succeed in 2024: a VP’s perspective

ChurnZero

Last month, Jared Orr made three strong recommendations, from a CSM’s perspective, for customer success leaders looking to help their CSMs succeed. I wanted to complement his suggestions with three of my own, written from the perspective of a VP of customer success. In both cases, we’re addressing the findings of the 2024 CSM Confidential Report , which reveals that while CSMs are generally happy, motivated, and dedicated in their roles, the majority are struggling with heavy workloads and goals

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Top 3 Talkdesk Alternatives for CCaaS to Look at in 2024

Enghouse Interactive

Explore the top Talkdesk alternatives in the CCaaS market. Discover why Enghouse stands out with its robust features, affordability, and exceptional support. This guide offers an in-depth comparison to help you choose the best CCaaS solution for your needs.

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The Critical Intersection of AI and Security: A Partnership Imperative

Cisco - Contact Center

AI without security poses significant risks, including data compromise and manipulation. Cisco encourages partners to prioritize security by design, transparency, and continuous monitoring to ensure AI's safe and effective integration into our lives.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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The 3 Principles of Brand Loyalty in a Highly Disruptive World

BlueOcean

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. But, of course, the current era of disruption is changing everything about all our relationships. The way we interact with people and brands has changed—and consumer spending priorities have evolved just as fast. Read on to discover the three principles of brand loyalty in a world where disruptions continue to shift our buying behaviors (and one interesting exception to the rul

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FluentStream’s Customer Success Managers: Maximizing Value and Enhancing the Customer Experience

FluentStream

Delivering outstanding customer experience is critical to an organization’s success. It influences satisfaction and loyalty, fosters trust and retention, and can result in the most effective form of marketing—word-of-mouth recommendations. As a business phone services provider offering technology that can. Read More The post FluentStream’s Customer Success Managers: Maximizing Value and Enhancing the Customer Experience appeared first on FluentStream.

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Hard Rock Kick-Off Party at Acquire BPO Dominican Republic

Acquire BPO

It was, undoubtedly, a fantastic evening at the recent Kick-Off Party at our Dominican Republic site—a perfect way to set the stage for an incredible year ahead. With a thrilling “Hard Rock” theme, the event was filled with energy, excitement, and a strong sense of camaraderie, creating a vibrant atmosphere that will inspire us throughout 2024.

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How to master the 4 stages of the sales cycle and maximize profits.

AnswerConnect

The customer journey is rarely easy. But with these tips, you can master the four stages of the sales cycle, streamline sales and boost your bottom line. The post How to master the 4 stages of the sales cycle and maximize profits. appeared first on AnswerConnect Blog.

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Hard Rock Kick-Off Party at Acquire BPO Dominican Republic

Acquire BPO

It was, undoubtedly, a fantastic evening at the recent Kick-Off Party at our Dominican Republic site—a perfect way to set the stage for an incredible year ahead. With a thrilling “Hard Rock” theme, the event was filled with energy, excitement, and a strong sense of camaraderie, creating a vibrant atmosphere that will inspire us throughout 2024.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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Home Group Transforms Contact Centre Operations With Business Systems Ltd

CSM Magazine

Home Group transforms contact centre operations with Business Systems Ltd, achieving rapid ROI and significant efficiency gains. Home Group, one of the UK’s largest providers of high-quality housing and integrated housing, health, and social care, has partnered with Business Systems Ltd , an industry expert in digital communications solutions, to help transform its contact centre operations.

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What is a lead generation call center and how does it work?

NobelBiz

What is a Telemarketing Call Center ? A lead generation call center is a specialized contact center dedicated to identifying and cultivating potential customers for a business. These centers use strategic communication techniques to create interest in a company’s products or services, nurturing potential clients into valuable leads. The goal is to streamline the sales process by ensuring that sales teams have a steady pipeline of qualified prospects.

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Around the World with Cisco: From Student to Intern to CX Consulting Engineer

Cisco - Contact Center

Beate's Cisco journey began with an internship in Australia, introducing her to a world of career opportunities, and a consulting engineer role in her home of Norway.

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TrustCon 2024

Concentrix

Connect with us at TrustCon 2024 and experience the Future of Trust & Safety.

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What Does it REALLY Mean to Put CX First?

Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

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Anthropic Claude 3.5 Sonnet ranks number 1 for business and finance in S&P AI Benchmarks by Kensho

AWS Machine Learning

Anthropic Claude 3.5 Sonnet currently ranks at the top of S&P AI Benchmarks by Kensho , which assesses large language models (LLMs) for finance and business. Kensho is the AI Innovation Hub for S&P Global. Using Amazon Bedrock , Kensho was able to quickly run Anthropic Claude 3.5 Sonnet through a challenging suite of business and financial tasks.

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UHG Beats Raffle

Concentrix

Win a pair of Beats Solo Buds! July 18, 2024 Thanks for registering! Please check your inbox for your confirmation.

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Achieve up to ~2x higher throughput while reducing costs by up to ~50% for generative AI inference on Amazon SageMaker with the new inference optimization toolkit – Part 2

AWS Machine Learning

As generative artificial intelligence (AI) inference becomes increasingly critical for businesses, customers are seeking ways to scale their generative AI operations or integrate generative AI models into existing workflows. Model optimization has emerged as a crucial step, allowing organizations to balance cost-effectiveness and responsiveness, improving productivity.