Helpware
APRIL 12, 2024
Healthcare call center outsourcing operates with a quite peculiar pulse. Whether medical professionals venture into private startups or join the board of public healthcare institutions, they quickly realize that expertise in wellness alone isn't enough. They must also provide a high-end customer experience to all patients/customers to achieve business development.
Beyond Philosophy
APRIL 12, 2024
Personalization is an excellent tactic for your marketing efforts. However, only some people like this personalization; some feel they’re being watched. Therefore, it is important to remember that context and who’s doing the personalizing matter. Picture this: Colin’s at his go-to fishing store, Discount Tackle. The manager knows him, we chat, and he recommends a lure.
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CCNG
APRIL 12, 2024
If you received a penny for every time you heard “automation” or “AI” in the contact center, you could pay off the national debt in about a month. These terms are thrown around and used interchangeably. However, understanding the differences between these technologies is crucial for any organization striving to optimize operations in its contact center.
Cisco - Contact Center
APRIL 12, 2024
IT related outages and performance issues can inflict significant financial and operational harm on businesses, especially in critical sectors such as finance, healthcare, and e-commerce.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
delighted
APRIL 12, 2024
Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. But if you see response rates drop and a lack of customer engagement with your surveys, your audience might be experiencing survey fatigue. Surveying at the right frequency, with the right survey design, is what keeps your customers responding and free of survey fatigue.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
ConvergeOne
APRIL 12, 2024
In today's digitally connected world, the frequency and sophistication of cyber-attacks continue to rise, posing significant threats to individuals, businesses, and educational institutions. While preventive measures play an important role in minimizing vulnerabilities, a comprehensive cyber recovery strategy is equally essential. In many ways, having a robust cyber recovery plan can be the best preventative medicine in deterring cyber-attacks and minimizing the potential damage they can cause.
Cisco - Contact Center
APRIL 12, 2024
Certifications are an excellent way to achieve self-improvement, greater technical knowledge, and higher career goals. They’ve always been personal and individual—until now.
TeamSupport
APRIL 12, 2024
In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.
Cisco - Contact Center
APRIL 12, 2024
Join us as we dive deeper into Cisco and Cisco partner technology deployed at the Cisco Store!
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
ChurnZero
APRIL 12, 2024
Just as customer success is always evolving, so is ChurnZero’s customer success software. Catch up on what’s new from Q1 2024, and see how it makes a difference, in our quarterly roundup of ChurnZero product release notes. Feature Update : Chart and table enhancements for Customer Journeys What’s new : Your Journey Milestones and Tasks just got a facelift!
24-7 InTouch
APRIL 12, 2024
Social commerce is a powerful sector of the digital world, creating an innovative blend of social media and online shopping that continues to evolve. With the help of AI and automation, social commerce has the potential to transform likes and shares into sales and loyal customers. Brands can drive conversions by staying in the know with these tools and trends.
Unymira
APRIL 12, 2024
In an interview with Timo Weber, Director Consulting for IT and Enterprise Service Management, we clarify the question of why saving money in the area of IT digitization is not the right strategy. He also introduces USU's new ITSM starter package and explains how to successfully implement an ITSM tool.
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