eBook Gamification Management Surveys 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. What is Gamification? Why Gamification?
Aspect
JANUARY 17, 2020
According to recent data from Talent LMS, 88% of those surveyed say gamification in the software they use at work makes them happier employees. In fact, a study by CITO Research found that implementing gamification can result in significant improvements. As it turns out, I’m not alone. Some organizations are getting on board.
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CSM Magazine
APRIL 15, 2021
When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. While many firms saw their turnover fall by 42% and employment levels drop by 30%, others managed to grow despite COVID-19. Turn Contact Centre Representatives Into Brand Ambassadors.
Noble Systems
FEBRUARY 10, 2021
To help agents level-up their skills, many contact centers are turning to gamification for everything from new hire on-boarding and coaching to perpetual training and development. It also powers intelligent IVR , optimized and scalable workforce management , predictive analytics , self-service, and hyper automation.
Playvox
DECEMBER 21, 2022
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. For their part, the managers in our study believe they’ve done a good job supporting their remote customer service teams. Motivation. Motivation.
Playvox
AUGUST 15, 2022
According to the research: 60% of contact centers are using a hybrid model 40% of contact centers are fully remote 68% of agents work remotely 31 to 40 hours per week 64% of managers work remotely five or more days per week Only 2% of agents work on-site the entire work week. What Is The Future Of Contact Center Remote Work?
Nicereply
JANUARY 18, 2023
Help desk software is a tool that allows customer support teams to capture, centralize, and efficiently manage customer questions, issues, and requests – commonly referred to as ‘tickets’. That is why it is also known as a help desk ticketing system or a ticket management system. Early-stage startups can get Zendesk free for 6 months.
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