Playvox
JANUARY 30, 2024
According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. Implemented correctly, gamification can increase motivation and engagement. Why Gamification?
Aspect
JANUARY 17, 2020
According to recent data from Talent LMS, 88% of those surveyed say gamification in the software they use at work makes them happier employees. In fact, a study by CITO Research found that implementing gamification can result in significant improvements. As it turns out, I’m not alone. Some organizations are getting on board.
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CSM Magazine
APRIL 15, 2021
When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook.
Noble Systems
FEBRUARY 10, 2021
To help agents level-up their skills, many contact centers are turning to gamification for everything from new hire on-boarding and coaching to perpetual training and development. Ebook: Changing Customer Behavior and the Impact on Contact Centers. Self-serve is the new “preferred” service.
Playvox
OCTOBER 12, 2022
Creative team building and sharing are also important, according to the customer service agents surveyed. Managers in the Playvox survey cited this as an important benefit of remote work. Gamification in remote workforce training is proven to be effective. Remember that better communication is two-way. Train Well.
Playvox
SEPTEMBER 2, 2022
While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Over half the managers we surveyed told us they work remotely five days per week, and the overwhelming majority (84%) said they were happy with that.
Playvox
DECEMBER 21, 2022
Managers and agents in our survey weren’t on the same page when it comes to training, with managers favoring instructor-led training and agents preferring to work with another CSR to learn the ropes of handling customer interactions. Related eBook: 9 Contact Center Metrics Essential for Success. Motivation.
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