eBook Feedback Gamification Tools 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. What is Gamification?
Noble Systems
AUGUST 19, 2020
One of these technologies is Gamification. Using gamification for financial services can benefit firms in a variety of ways. By incorporating gamification into their digital engagement strategy, banks and other lenders can improve the digital experience for employees, and ultimately, for consumers.
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Noble Systems
AUGUST 25, 2020
To address these challenges, many financial services firms are turning to Gamification. From onboarding and product launches to regulatory compliance and ongoing training and coaching, gamification makes learning new information fun and engaging. Gamification can be used by banks, lenders, and other financial institutions to: 1.
Playvox
JANUARY 5, 2022
Another important piece of the employee experience is making sure your agents have the tools they need to do their jobs. It’s critical to provide agents with tools that address every channel, reduce complexity, and help advance your organization and KPIs. Another fun way to recognize your team is through gamification.
Playvox
DECEMBER 21, 2022
Connection through tools like Slack. While these are great virtual meeting tools for communicating in and engaging as a group, you might need other technology in place for one-on-one coaching for individual agents. Related eBook: 9 Contact Center Metrics Essential for Success. Motivation.
Playvox
AUGUST 15, 2022
Contact centers have embraced remote work and leveraged the tools, resources, and processes to make it a viable and positive experience for agents. Gamification in remote workforce training is one approach. For top-performing contact centers, though, that data can be a powerful tool for improvement.
ChurnZero
APRIL 8, 2020
These have become a non-negotiable step in the initial vendor consideration stage, because buyers want to understand the business value their peers are getting out of tools they may be considering—as well as, of course, more detailed insights around available features, ease of use, and pricing. Who doesn’t want a piece of that?!
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