3CLogic

JANUARY 24, 2024

As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. Why should you consider using AI in your contact center?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

Blueship Call Center

FEBRUARY 13, 2023

Particularly in small organizations, employees must wear several hats; duties like taking phone calls can easily be neglected. Call center outsourcing services might fill in the gaps if you don’t have enough staff on hand to handle the phones or if your call traffic is surging beyond your capacity.

outsourcing 49

outsourcing Call Center Technology Interactive Voice Response 49

aircall

MAY 24, 2021

Setting up the right digital transformation framework makes a huge difference in how well your call center runs. Small businesses are finding it challenging to identify the best tools to change their processes in meaningful ways. A digital transformation strategy is critical for small businesses for many reasons.

Best practices 62

Best practices Call Center Technology Analytics 62

aircall

FEBRUARY 24, 2021

Let’s take a look at some sales statistics: The average sales rep can make about 45 calls per day ( The Bridge Group 2018 ). Considering that the average rep has to make 18 calls on average before they even connect with a buyer, that means you only get 2.5 sales opportunities per day, per rep ( HubSpot ).

Sales 62

Sales Technology call center software CRM 62

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Matthew Lyons is the Director of Content at Game Gavel. What is Matthew most passionate about?

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Matthew Lyons is the Director of Content at Game Gavel. What is Matthew most passionate about?

Management 182

Management Customer Service Consulting Consulting 182

aircall

NOVEMBER 17, 2016

Omnichannel isn’t just a buzzword; de facto, it is one of the customer service trends which are here to stay. Your patrons won’t care what you call it, they just expect your support team to help them quickly and efficiently, no matter the channel or medium. Customer service is the new marketing, don’t you know?

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54