NobelBiz

APRIL 25, 2023

By ensuring that your agents are well-trained and knowledgeable, you can minimize call handle times, increase first-call resolution rates, and reduce the need for additional staffing. Moreover, continuous training helps agents stay up-to-date with industry best practices and improves overall customer satisfaction.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

Balto

JANUARY 17, 2023

Here’s what you need to know about the latest iterations of AI technology in the healthcare call center, along with the how, why, and where to apply it in your healthcare operations this year. In fact, 52% of contact centers now have an AI strategy in place to simplify the customer experience. The result? Real-Time Guidance.

Healthcare 52

Healthcare Contact Center CRM Coaching 52

NobelBiz

AUGUST 23, 2022

Speech analytics will help you better understand your customers’ queries and requirements by studying the causes for repeated calls and their primary pain points. This will assist you in enhancing your First Call Resolution. Most customers feel that the quality of customer service determines their brand loyalty.

Analytics 52

Analytics Call Center First call resolution Contact Center 52

TechSee

DECEMBER 4, 2018

Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Vodafone Group plc is a multinational telecommunications conglomerate committed to customer service excellence.

Telecommunications 95

Telecommunications Self service Technical Support Call Center 95

Call Experts

JULY 27, 2023

Operational Efficiency Metrics Average Handle Time (AHT) : Used to measure the average duration of customer interactions. First Call Resolution (FCR) : Measures the percentage of customer issues resolved in the first contact. Can call centers provide additional services beyond customer support?

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

CSM Magazine

OCTOBER 13, 2022

NobelBiz’s goal is to ensure that call centers are always one step ahead. Our solutions are optimized for performance, productivity and customer experience excellent. We are not an ordinary telecommunication provider , but a provider designed for the sole purpose of serving call centers and their customer all around the world.

Personalization 52

Personalization Customer Experience Call Center CRM 52

Hodusoft

DECEMBER 28, 2022

Call center management refers to the entire process of managing the daily operations of a call center. It involves tasks such as employee hiring, training, and workforce scheduling to efficiently manage telecommunication activities like inbound and outbound calls.

Best practices 52

Best practices Call Center Metrics call center software 52

Callminer

FEBRUARY 21, 2018

So, this is a great question to ask when comparing call center monitoring software. Peter Abah is the Head of Customer Support at Hotels.ng. as the head of customer support and resides Lagos, Nigeria. The number one mistake call centers make when comparing and purchasing call center monitoring software is…”.

call center software 210

call center software Call Center Contact Center Analytics 210

Callminer

AUGUST 1, 2017

First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334