CSM Magazine

MARCH 30, 2022

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. And 60 per cent would now prefer not to call a live customer service person at all if they can solve their issues themselves using online resources.

Self service 59

Self service Real estate Customer Service Wireless 59

ShepHyken

JUNE 2, 2017

This week we feature an article by Matt Nolan who talks about what a great customer service experience really is. We can learn a lot when we look at what companies around the world are doing to adopt new service models. Shep Hyken.

Wireless 189

Wireless Banking Analytics Call Center 189

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

AUGUST 1, 2017

Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Customer service diminishes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

MAY 17, 2022

Reliable and consistent communication with prospects and customers is the most essential part of the game plan for sales and customer service teams. Are you looking to decrease costs and save time? Do you want to improve customer service and productivity? How to Set Up VoIP Phone System at Home?

voip 52

voip CRM Wireless Sales 52

JustCall

OCTOBER 4, 2022

Without an up-to-date phone system, your bottom line will suffer (as will your customers). As a result, your customer service quality may get hampered and your business may lose money. The learning: It is essential for businesses to innovate with time, or else your business runs the risk of metaphorically aging and dying.

Wireless 52

Wireless Advertising Sales Coaching 52

JustCall

FEBRUARY 13, 2023

From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. But with endless business phone services and systems available in the market, it isn’t easy to pick the one made for your business goals.

voip 52

voip Call Logging Finance Sales 52