ProProfs Blog

APRIL 12, 2019

A loyal customer base is the cornerstone for any successful business. More so for Software-as-a-Service (SaaS) companies since acquiring new customers on a B2B level is much more difficult. This makes customer retention a necessity for SaaS-based companies. Why NPS Is Necessary for SaaS Companies.

SaaS 120

SaaS Customer retention Surveys Morale 120

ChurnZero

NOVEMBER 9, 2018

There’s customer service, customer success, customer experience, customer happiness, customer loyalty, customer retention… and a lot of customer confusion. It’s when a customer is 100% happy with your company, including its products and services. Upcoming Webinar.

Customer Service 45

Customer Service SaaS Customer retention Morale 45

Education Services Group

JANUARY 25, 2023

I was selling a SaaS product back when it used to be the install base-only crowd. But I think, as business leaders, you know, part of our job is to cut through that and see if there’s actually real value in something that isn’t a challenge ethically or more or morally.

Finance 52

Finance Sales Morale SaaS 52

aircall

MARCH 27, 2017

This journey begins right before a prospective customer becomes aware of your brand and goes beyond the point of purchase. Customer retention and the mitigation of customer churn are crucial concerns businesses can’t afford to ignore. Challenges of plotting a customer journey map. For Instance Inc.

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Journey mapping Accountability Customer retention Morale 82

SmartKarrot

MAY 17, 2022

This is an especially important stage, especially for SaaS startups. As a SaaS startup, your biggest task would be to land your first customer. One of the most important things to note here is that your first customers could be your potential brand advocates and loyal customers as well. Sign up for our newsletter.

SaaS 10

SaaS Morale Finance Marketing 10

Kayako

MARCH 21, 2017

“Learning what your team needs to deliver world-class service and keep their morale high is not only what they tell you in one-on-ones, but what they don’t. They provide a constant reminder to keep on innovating and bravely apply changes to reach the next big KPI goal and boost customer retention. ” Andrea.

Education 84

Education Best practices Feedback Personalization 84

aircall

JANUARY 13, 2017

Encourage your whole team to be cooperative and to give their best effort; you’ll notice that both team morale and customer appreciation will rise. Likewise, if your team notices that management has stopped trying, they’ll become disinvested and start dishing out bad customer service or even churning out.

Customer Service 59

Customer Service voip Morale Sales 59

ChurnZero

OCTOBER 8, 2021

We have two customers, both are large enterprises signed up to use a given marketing SaaS product. Both customers have had good relations with the SaaS enterprise for years, and are comparable in size, geography, and stage. . Customer 1: Is an e-commerce store, selling electronic goods. . Excellent B2B relations.

SaaS 98

SaaS Metrics B2B Enterprise 98

Netomi

JANUARY 5, 2022

In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. The Incomplete Answer.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98