TechSee

OCTOBER 2, 2019

The industry that experiences the highest rates of churn is telecommunications, with 52% of those surveyed reporting that they canceled a phone, internet, TV or cable contract with a telecom company in the past 24 months due to the quality of customer service they received. Customer churn is triggered by high effort.

Surveys 164

Surveys Customer Service Customer retention Telecommunications 164

The Northridge Group

MARCH 21, 2022

The Cellular Telecommunications Industry Association (CTIA) reports that, in 2019, America’s wireless industry contributed $690.5 Such companies must make it a priority to improve customer experience and reduce customer churn. The value of reducing repeat calls. billion to U.S.

Wireless 110

Wireless Analytics Average Handle Time Contact Center 110

Global Response

MARCH 27, 2024

Case Study #1: A leading telecommunication company Faced with high call volumes and customer churn, this telecommunications company needed to improve customer satisfaction while optimizing operational efficiency. Predictive analytics significantly improves customer retention by identifying at-risk customers early.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

JustCall

JANUARY 5, 2023

AI is an intelligent workforce platform that transforms contact centers by incorporating AI into customer interactions, increasing agent effectiveness, and automating recurring activities that enhance revenue and customer retention. Improve business KPIs by taking data-driven actions.

Analytics 52

Analytics Coaching Call Center APIs 52

OctopusTech

SEPTEMBER 13, 2023

Representatives here will deliver a fast customer care solution and handle all the major and minor tasks easily. Enhances customer retention rate Using call center outsourcing services, your company extends and eases its customer support operations which ultimately increases the customer conversion rates and lead generation.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Balto

APRIL 20, 2023

For example, those that did layoffs cared slightly less about customer satisfaction and customer retention than those who did not do layoffs — and significantly less about net promoter score (NPS). They did, however, care more about dials per week and average handle time.

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52