Customer retention Exercises Metrics Upselling 
Real Blue Sky
NOVEMBER 21, 2023
As we delve into five dynamic strategies for brand growth, we’ll explore how prioritizing customer retention can significantly boost profits. We’ll discuss the art of enhancing customer experiences to keep your customers not just satisfied but delighted and loyal.
CustomerSuccessBox
JUNE 18, 2021
It’s all about exercising all parts of the body, every week without skips. Customer Churn. Why is Customer Retention Important for B2B SaaS Business? Onboarding your customers is just a first step in the whole process and retaining them is the next important thing. Retention, Renewal, and Upsell Strategies.
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Totango
SEPTEMBER 24, 2020
Customers seek out your product as a solution to a problem and a path to growth, and your ability to deliver on that promise, right from the outset, is key to ensuring they stay satisfied and continue growing their relationship with you through repeated renewals and upsells.
ClientSuccess
NOVEMBER 26, 2018
While many customer success managers (CSMs) are well-versed in the day-to-day activation and implementation conversations with customers, introducing them to additional services, turning them into advocates, and having upsell conversations, their customer marketing strategies and results can often fall short.
aircall
DECEMBER 9, 2016
The crucial importance of customer retention. If you’re running an ebusiness, be it for a service or product, you should be focusing on the customer, rather than on your bottom line. Simply that there are other ways to achieve success than to put the emphasis on sales and customer acquisition, namely putting the customer first.
ChurnZero
JULY 9, 2020
Demonstrated ROI – does the customer have proven results? Your results are ideally backed by hard ROI metrics to validate success, but sometimes the strongest outcome is a “soft” ROI metric, such as process improvements and productivity increases. Customer Tenure – have they been a customer for at least nine months to a year?
Amity
MARCH 24, 2017
Most companies have revenue engines that run on delicately intertwined gears of new logos, retention and upsell/cross-sell. It was critical for us to take a step back and understand the big picture of our entire customer base and it’s unique “personalities” in order to best manage them.
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