Totango

OCTOBER 20, 2022

At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. What Makes a Good Customer Success Manager?

Management 91

Management Upselling Coaching Best practices 91

JustCall

APRIL 3, 2023

Customer loyalty : A study by Salesforce found that 67% of customers say that they would pay more for a great customer experience. Providing excellent customer success can lead to increased customer loyalty, which can lead to repeat business and increased revenue.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

JustCall

APRIL 4, 2023

’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. To build rapport: Be friendly, personable, and empathetic Try to establish a common ground with the customer, such as a shared interest or experience 8.

Call Center 52

Call Center Sales Inbound sales Upselling 52

CustomerSuccessBox

MARCH 10, 2022

To start with, a customer success representative role is initially given and later on with 5 years of experience, one gets eligible for the client service manager role. Over the experience, one must have gained strong problem-solving, creative thinking, and time management skills with a leadership role.

Management 52

Management Upselling B2B Sales 52

CustomerSuccessBox

JUNE 8, 2022

Either they’re not getting the right results, or they’re struggling with, you know, showing value internally struggling with earn struggling with upselling, actually, I would say that that’s my forte, like value management to customers and increasing upsell. When these types of things happen.

Management 52

Management Upselling Accountability Metrics 52

Nicereply

NOVEMBER 13, 2023

Ability to use positive language As we spoke about communication and how using the right tone is important, customer service reps must always use positive language and tone while interacting with the customers even in a tough scenario. Persuasion Customer service reps need persuasion skills to handle complex interactions effectively.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

Fonolo

NOVEMBER 15, 2017

Sign #4: You’re Always on Time. Time management is extremely important to customer service success. If you always know how to prioritize your tasks so that things are completed on time and managed properly, there’s a good chance you’re going to go far, kid! VPs & Directors of Customer Experience.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100