A Human-Centric Approach to Virtual Agents Changes the Game For Customer Satisfaction
SmartAction
APRIL 11, 2024
When designing your call flow, there are some essential things to keep in mind to provide an optimized experience. Use a natural, empathetic voice. No one wants to listen to an unfriendly, unhelpful, and inhuman voice. In these two very different customer conversations, you’ll see the difference intelligent IVR makes.
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