Select VoiceCom Blog

AUGUST 1, 2023

Customer service is fundamental for business success as it impacts customer satisfaction, loyalty, and revenue. A study shows that 86% of customers are willing to pay more for a better customer experience, and 73% fall in love with a brand because of friendly customer service.

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

ijgolding

JUNE 9, 2015

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). If you do not BELIEVE in the significance that Customer Experience can have on every stakeholder involved in an organisation, you are unlikely to cut it as a CXP.

Customer Experience 119

Customer Experience Customer centricity Metrics Journey mapping 119

ProProfs Blog

DECEMBER 23, 2019

Are you just hearing or actively listening to what your customers are saying? Customer experience metrics have penetrated most organizations. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Rely on customer feedback.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

ProProfs Blog

SEPTEMBER 17, 2021

Studies show that companies that invest in employee experience outperform the ones that don’t by 4.2x When your employees are happy, their efforts result in better customer experiences, leading to better organizational growth. Make Use of Employee Journey Mapping. Take Action on Employee Feedback.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Customer Service Life

NOVEMBER 13, 2018

Having been asked this question by many contact center leaders, here are four actions you can take now that will provide a glimmer of hope amid the tumult and help you continue to move the customer experience forward. As support leaders, it can be challenging to keep team morale up when moving at this pace while issues persist.

Contact Center 60

Contact Center Morale Journey mapping SaaS 60

Amity

JANUARY 9, 2019

Others it might be a few times a month that you work with them, such as in the second example below, however, it is equally important to be on the same page with everyone in order to provide a great and consistent customer experience. Is it easy for your customers to get billing information and questions answered?

Morale 81

Morale Metrics Finance Sales 81

ChurnZero

JANUARY 4, 2024

Companies that don’t do this might keep those employees without other options, but will see lack of engagement and poor morale.” ” Meanwhile, Swati Garg , founder and CEO of Melo Associates , has an upbeat outlook on customer success hiring in 2024.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

CX Journey

NOVEMBER 28, 2014

Above the high col, the rough footpath we had followed disappears, and we wander with drenched map and compass across slick rock in pea-soup clouds and steady rain to the obscured summit. Morale, you see, has reached an all-time low. What’s the point of this customer experience junk? Take the moral high road.

Morale 63

Morale Journey mapping Construction Surveys 63

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

OctopusTech

AUGUST 10, 2022

When the right technology is implemented in your contact center, you can automatically increase the working efficiency and performance of agents, improve productivity, enhance the overall customer experience and simplify your data and analytics. Customer journey mapping. Integration of AI into routine tasks.

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

GetFeedback

JANUARY 27, 2020

In today’s competitive marketplace, it’s more important than ever that companies deliver amazing customer service. Focusing on customer experience just might be the single most critical investment a company can make. A great service experience exceeds expectations, delighting the customer with a memorable outcome.

Feedback 88

Feedback Surveys Journey mapping Metrics 88

CX Accelerator

APRIL 30, 2018

Companies these days are fixated on Customer Experience. It’s true, our customers are looking for much more than the product – they want to feel valued and be part of something special, something bigger than themselves. If they are having a great experience, so will your customers. because you’re going to need one!

Journey mapping 140

Journey mapping Airlines Morale Call Center 140

ClearAction

NOVEMBER 21, 2015

Customer Experience for the Future — Key #4: Collaboration Earns Trust. Reality is that the customer experience journey or lifecycle is horizontal, fluid, and continuous across a company's various departments and processes. Are we in touch with reality? Yet these are truths.

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67

Comm100

DECEMBER 12, 2017

Customers expect exemplary service, and offering anything less will turn them away. Satisfied customers do not complain – which is all very well, but it means you won’t get crucial feedback. But in order to get customer loyalty in the first place, you need to closely manage customer experience quality.

Customer Experience 42

Customer Experience Quality management Morale Customer centricity 42