Beyond Philosophy

DECEMBER 25, 2017

I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Is a ‘Human Free’ Experience the Future?

Advertising 298

Advertising Entertainment Customer emotions Customer Experience 298

Beyond Philosophy

JUNE 25, 2020

Customer Memories are a fascinating subject. In many ways, they are what your Customer Experience is, at least from the customers’ perspective, which we also discussed on a recent podcast. They are certainly the most critical element of your customer loyalty. So, what’s your plan for retrieval?

Management 473

Management Entertainment Consulting Consulting 473

Beyond Philosophy

SEPTEMBER 26, 2019

At Beyond Philosophy, we have always tried to be at the cutting edge of Customer Experience, pushing the boundaries. In my first book, I wrote about customers’ emotions and the emotional experience. THE 5 ESSENTIAL PRACTICES FOR YOUR CUSTOMER EXPERIENCE. It depends on your point of view.

Entertainment 277

Entertainment Sales Consulting Consulting 277

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Data collected from the programs can offer competitive opportunities.

Airlines 211

Airlines Entertainment Consulting Consulting 211

Dialer 360

JANUARY 8, 2019

Customer experience trends in 2019 always crucial for the industry. Customer experience as a discipline and starting to mature. The managers tasking with injecting best customer experience into their industries. Customer experience ideas are enormous and best for 2019. Security Measures.

Customer Experience 23

Customer Experience Entertainment voip Analytics 23

aircall

FEBRUARY 24, 2017

Customer loyalty is tricky to measure, and it’s trickier still to predict its concrete impact on your bottom line. Engagement represents the articulation of two things: the tangible manifestations for your customers’ loyalty (or lack thereof) and the quality of your customer experience. Figuring out a game plan.

Entertainment 90

Entertainment Advertising Customer emotions Personalization 90

CSM Magazine

MAY 19, 2023

Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52