Russel Lolacher
MARCH 2, 2021
In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. Thanks, Dad.
The Petrova Experience
AUGUST 30, 2022
When we look at how to build a customer-centric culture , we must look inside the organization first. True customer centricity happens when an organization masters group dynamics to harnesses the power of strong teams that collaborate on the common goal of meeting and exceeding customer needs. That’s great.
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Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
Beyond Philosophy
NOVEMBER 8, 2018
He explained on a recent podcast the reason improving Customer Experience is such a hot trend in the Middle East has been the liberalization of markets there. For years, telecom, finance, and the transportation sectors have been regulated monopolies. 7. How customer-centric is your organization?
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
CustomerSuccessBox
MARCH 2, 2022
Yet, customers expect to receive the best service to meet their needs. 88% of businesses reported that customer experience in digital platforms has become the priority for the businesses as per the agents of transportation report. The adoption of self-service tools has become the norm for customers.
The Petrova Experience
APRIL 4, 2023
Our article called out, rather presciently, the need for governance, standards, and the human touch in the scope of AI for customer experience and other business imperatives. Fold tools like OpenAI into your customer experience strategy in a way that reaffirms your commitment to customer centricity.
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