Peter Lavers

JULY 6, 2016

This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. Participants are asked to tell us what, if anything, they are pulling their hair out over when it comes to customer centricity. There’s a complex, quality managed, business system behind them.

Customer centricity 100

Customer centricity B2C B2B Engineering 100

DMG Consulting

AUGUST 31, 2021

The AI-enabled omni-channel routing and queuing engine should replace unified communications (UC)/unified-communications-as-a-service (UCaaS) solutions. Contact center applications should become standard productivity tools for most, if not all, enterprise employees.

Enterprise 59

Enterprise Contact Center Technology Analytics 59

Customer Guru

MARCH 7, 2018

The primary differentiator of UAE Exchange is its customer-centric approach. Its customer-centricity reflects in its core values: integrity, commitment, empowerment, and care. As a professional, you have contributed across geographies in customer-centric roles.

Customer Experience 60

Customer Experience Customer centricity Construction Benchmark 60

Enghouse Interactive

DECEMBER 3, 2020

It is particularly helpful for demonstrations and ‘how-to’ explanations such as when an agent in a retailer needs to demonstrate the benefits of a particular product or a field engineer needs to explain how to complete a minor repair or reboot, for example. Voice of the Customer will become a default strategy.

Enterprise 61

Enterprise Customer centricity Analytics Engineering 61

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Contact Center

Callminer

FEBRUARY 21, 2018

Peter Abah is the Head of Customer Support at Hotels.ng. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. as the head of customer support and resides Lagos, Nigeria. So, this is a great question to ask when comparing call center monitoring software.

call center software 210

call center software Call Center Contact Center Analytics 210

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support.

Management 10

Management Complaint resolution Customer retention Engineering 10