Customer centricity Customer retention Technical Support Webinar 
Fonolo
APRIL 16, 2019
And like many others, this meant starting out in a call center, answering the phone calls of helpless software users, as a lowly, humble Technical Support Representative (TSR). . To me, it’s a sign that this company “gets it,” and that I am likely in for a great customer service experience.
Netomi
FEBRUARY 28, 2022
Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Asia’s first fully digital telco, Circles.Life is focused on giving power back to the consumer, and is “revolutionizing the digital services industry through a customer-centric user journey.” Register Now. Alexandra da Silva Rodrigues.
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CSM Practice
JULY 6, 2020
88% of companies recommend that their employees work from home to reduce the spread of Coronavirus, and more than 90% of B2B sales have switched to a virtual sales model, which can provide a lot of opportunities and challenges for sales and customer success teams. Webinar Marketing. The Shift to Remote Work. Adjust Your Offering.
CSM Practice
JULY 6, 2020
88% of companies recommend that their employees work from home to reduce the spread of Coronavirus, and more than 90% of B2B sales have switched to a virtual sales model, which can provide a lot of opportunities and challenges for sales and customer success teams. Webinar Marketing. The Shift to Remote Work. Adjust Your Offering.
Pointillist
AUGUST 18, 2021
Part of the story, I’d love to say, is the fact that we’re not looking at the measures and the changes in customer behavior that we’re after, where you can actually tie results to that. Great, you can bring on all these customers because you have some sparkling marketing, but are you actually keeping them?
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