Taylor Reach Group

MAY 24, 2018

Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL. SOCAP 2018 Quality Monitoring Workshop: June 13-14, Chicago, IL. and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Serenova

JANUARY 22, 2020

We’re joining 550 industry professionals to map out a year of customer experience success through networking, interactive discussion groups, workshops, educational sessions and site tours. The goal is customers don’t have to repeat information and Gravie can resolve issues quickly. Serenova and ProScheduler Debut. Win a Yeti.

Healthcare 52

Healthcare Customer Care Contact Center Education 52

Serenova

JANUARY 22, 2020

We’re joining 550 industry professionals to map out a year of customer experience success through networking, interactive discussion groups, workshops, educational sessions and site tours. The goal is customers don’t have to repeat information and Gravie can resolve issues quickly. Serenova and ProScheduler Debut. Win a Yeti.

Healthcare 52

Healthcare Customer Care Contact Center Education 52

HGS

MAY 27, 2015

For example, HGS’s customer support program for multinational food corporation Danone consists of a team of healthcare professionals (nurses, dietitians, and midwives) who routinely answer customer queries around childbirth, pregnancies, and pre-natal care. Knowledge Is Power.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

CCNG

DECEMBER 6, 2023

I was recently teaching a Customer Experience workshop for in Orlando, Florida. How can I make my team care about work again?” IT director inside of a major healthcare enterprise. Nate Brown is a CCNG member sharing his experience and perspectives in contact center, customer care and customer experience.

CCNG 195

CCNG Healthcare Consulting Consulting 195

ShepHyken

JULY 8, 2019

That’s why you need to know how to improve customer service using social media. My Comment: It’s been a while since I included an article about social customer care (social media customer service) in the Top Five Roundup. 100 Of The Most Customer-Centric Companies by Blake Morgan.

Customer Service 291

Customer Service Customer Care Customer centricity Finance 291

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10