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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

BlueOcean

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell.

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Top 5 Customer Service & CX Articles for Week of November 13, 2023

ShepHyken

4 Surefire Ways to Be Exceptional With Your Customer Care by Emily Reynolds Bergh (Entrepreneur) Being kind is not something you necessarily associate with the business world, but remember, at the end of the day, your clients are people, too. Consistency builds trust and confidence. All six of these ideas are valid.

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Top 5 Customer Service & CX Articles for Week of February 12, 2024

ShepHyken

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? Beyond Transactions: How to Build Lasting Client Partnerships by Lisa D.

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Top 5 Customer Service & CX Articles for Week of January 29, 2024

ShepHyken

Service without a Smile: Bad Customer Service Examples by David Rand (The Future of Commerce) Research reveals the poor state of customer service. According to the 2023 National Customer Rage Survey from Customer Care Measurement and Consulting (CCMC) and the W.P. Connect with Shep on LinkedIn.

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Top 5 Customer Service & CX Articles for Week of October 23, 2023

ShepHyken

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

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7 Things You Have to Get Right with Your Telephone Customer Experience

Myra Golden Media

Customer Care. For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Steps 2-6 are how to handle the body of the call in a friendly and warm way. Open with a lead-in.

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CX and EX (Customer Experience and Employee Experience)

ShepHyken

In many of our customer service workshops, we do an exercise where the participants answer a powerful question that helps them understand what makes them different: Why should someone do business with us? And, even if it is different, do our customers care? In other words, why us instead of our competition.