Fonolo
OCTOBER 9, 2018
Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. Meeting the Industry Standard of Service Level. Call Center 101: The Golden Rules of SLAs.
CCNG
MAY 27, 2021
Understanding the best path to follow, with the fluidity of the contact center industry, can be a daunting task. Bring in Expertise – Wealth of knowledge Although you are the expert on everything about your company, center and customer, an outside consultant can bring in expertise on industry best practices for a variety of workstreams.
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COPC
APRIL 1, 2024
At the same time, the digital ecosystem is broadening the scope and impact of these technologies across various industries. Personalized Agent Training The adoption of digital gamification is a major component of this change. Personalized Agent Training The adoption of digital gamification is a major component of this change.
CCNG
SEPTEMBER 27, 2023
When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them. ADDING MORE COSTS TO CUSTOMER CARE But the added cost doesn’t end there. Once the customer states the reason for calling, the agent needs to find the answer. It’s a vicious cycle.
ShepHyken
DECEMBER 5, 2022
But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Do you care about something your customer cares about? Second, find shared values.
Fonolo
NOVEMBER 17, 2020
We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. And contact centers were utterly overwhelmed in the floods of anxious customer calls.
Noble Systems
DECEMBER 12, 2019
“Noble Systems continues to shine in terms of offering proactive and interactive outbound solutions, but also has staked a solid reputation on offering a complete, integrated portfolio of customer contact applications, with its analytics, AI, workforce engagement and gamification offerings.”
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