ShepHyken

JULY 8, 2019

That’s why you need to know how to improve customer service using social media. My Comment: It’s been a while since I included an article about social customer care (social media customer service) in the Top Five Roundup. 100 Of The Most Customer-Centric Companies by Blake Morgan.

Customer Service 287

Customer Service Customer Care Customer centricity Finance 287

Fonolo

JANUARY 22, 2020

Who Should Attend: CXOs, Heads of Customer Experience, senior UX managers and designers, contact center and customer experience managers. It’s packed full of CX innovators from a variety of industries, all exploring ways to delight their customers again and again; and make the customer experience a priority for businesses.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

CX Global Media

JULY 8, 2019

Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. OPENING SESSION – How to Hire Right in Contact Centers. About Omar L.

Contact Center 120

Contact Center Education Coaching B2B 120

Taylor Reach Group

MAY 24, 2018

Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL. SOCAP 2018 Quality Monitoring Workshop: June 13-14, Chicago, IL.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Comm100

DECEMBER 19, 2017

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Nowadays, having competitive prices and bombarding customers with advertisements and offers is not enough. Identifying gaps in the customer experience. Conducting internal workshops.

Customer Experience 114

Customer Experience Morale Journey mapping Customer centricity 114

Vcaretec

JUNE 10, 2022

This is because no one knows the customers and their interests and problems better than the business itself. Digital reward programs may help your company do more than just reward customers. 4- Enrich Customer Knowledge As a service provider, you should be inventive in developing a program that meets the demands of your customers.

outsourcing 52

outsourcing Customer Support Multi-channel support Call Center 52

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Evan Shumeyko.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98