SmartKarrot

OCTOBER 13, 2022

Keeping in close contact with your customers to discuss all things speech, drive customer objectives, facilitate and run workshops. Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned.? Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

SmartKarrot

OCTOBER 7, 2021

Communicate customer stories, wins, outcomes, and challenges to internal executive stakeholders and cross-functional partners. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Collaborate with the Product team on how to improve the product to meet customer needs. Apply here: [link].

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

InGenius

DECEMBER 19, 2019

Not just an exhibitor, we were excited to join our customers in several different presentation tracks and keynote sessions: Revolutionizing Salesforce Phone Integration and the Future of CTI , featuring partner Illuma Labs. Upland ComSci: Going beyond cost transparency with ITFM.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

SmartKarrot

NOVEMBER 18, 2020

Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io Apply here: [link].

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

JUNE 24, 2022

Revamp customer experiences by catering to stakeholder personas and providing consultative thought leadership through workshops, training sessions, and rich content. Cultivate and promote customer advocacy through Net Promoter Score (NPS), Voice of the Customer (VOC), and product councils. Apply here: [link].

Customer advocacy 3

Customer advocacy Benchmark outsourcing Accountability 3

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. 10) Close the Loop with Your Customer Base.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120