Upstream Works

AUGUST 5, 2021

As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value. Personalized CX now requires agents to pull data from a wide range of sources in real-time, such as CRM, billing, shipping, tech support, and more.

contact center solutions 78

contact center solutions Contact Center Journey mapping Call Center 78

ChurnZero

JANUARY 25, 2024

Related resource: Setting the rules of engagement for customer success and sales teams Skillset 2: Technical proficiency The potential of AI and automation to transform CS workflows, personalize journeys, and deliver seamless experiences makes expertise in scheduling tools, CRM systems, and AI tools increasingly valuable.

Education 52

Education Upselling Consulting Consulting 52

Amity

JUNE 11, 2018

Foundational Customers: These customers are smaller in revenue and strategic value. There will be infrastructure costs so plan to at least budget for the following: Standard IT costs: Computer/tablet, phone, system accounts (CRM, email, audio/video conference). CSMs will have a higher number of customers to support in this band.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

Amity

JULY 22, 2016

Foundational Customers: These customers are smaller in revenue and strategic value. There will be infrastructure costs so plan to at least budget for the following: Standard IT costs: Computer/tablet, phone, system accounts (CRM, email, audio/video conference). CSMs will have a higher number of customers to support in this band.

Strategic Value 57

Strategic Value Customer retention SaaS Sales 57

Amity

DECEMBER 22, 2014

Foundational Customers: These customers are smaller in revenue and strategic value. There will be infrastructure costs so plan to at least budget for the following: Standard IT costs: computer/tablet, phone, system accounts (CRM, email, audio/video conference). There are several options to provide support to these customers.

SaaS 64

SaaS Strategic Value Customer retention Sales 64

ClearAction

MAY 29, 2016

When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics. Eighth, bridge silos across organizations, channels, systems, data, vision, and execution.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67