Education Services Group
JULY 20, 2021
ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.
NobelBiz
FEBRUARY 27, 2024
By ensuring that the right number of agents, with the appropriate skill sets, are available at the right times, call centers can significantly improve their service levels and customer satisfaction. One of the primary advantages of CRM integration with contact center technology is call flow management.
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Enghouse Interactive
SEPTEMBER 1, 2020
Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. It’s Not an Option – It’s Expected (Blog Series).
Enghouse Interactive
JULY 7, 2020
Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research. While the caller has progressed through the self-service application, relevant information about them and the issue at hand has been captured. Transform the Contact Center with Microsoft Teams (blog series).
Enghouse Interactive
JUNE 17, 2020
Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research . IVR / Mobile IVR / Chatbots / CRM integrations. Alternatively, as the call progresses, chatbots can also provide automated updates to the customer’s file based on the self-service choices made. Blog #1 Enhancing the Customer Experience.
Playvox
JANUARY 12, 2023
Related On-Demand Webinar: Coaching: Tips and Tricks to Make it Effective. Customers’ high expectations — not to mention your service level agreements with them — require companies to deliver timely service. When you can’t be sure, you put your service levels — and your customer relationships — at risk.
teleopti
DECEMBER 16, 2019
The latest predictive and prescriptive analytics provide anticipatory insights into call volumes while suggesting data-driven best practices to exceed service levels. Is technology including CRM system issues holding people back? Are clunky or inconsistent IT processes slowing down CX? What does 2020 have in store for you?
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