Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. I’m hosting a live webinar on May 4th to explore how contact centers can maximize effectiveness while doing more with less.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

NICE inContact

SEPTEMBER 27, 2019

The answer to that conundrum is powerful CRM integrations. How does CRM work? CRM technology creates a database of customer information that agents can draw from each time they interact with a customer. Essentially, CRM is the digital customer service agent’s secret weapon. Why powerful CRM is the answer.

CRM 55

CRM call center software Contact Center Chatbots 55

Method:CRM

FEBRUARY 8, 2019

However, when you use your customer relationship management (CRM) system in conjunction with your influencer relationships, this powerful combination can transform your marketing efforts. Depending on the influencer’s preferred platform, shared content could include images, videos, webinars, quizzes, or blog posts.

CRM 63

CRM Marketing Construction Accountability 63

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Speakers include: Ana Guzman, Director CRM & Customer Engagement, TGI Fridays. Register now to join live or pre-order the recording!

CRM 52

CRM Customer retention Personalization Marketing 52

CSM Magazine

SEPTEMBER 4, 2020

Reuters Events are excited to announce the next free customer service webinar: Building the Ultimate Workforce – Train, Motivate & Empower Agents to Strengthen Customer Loyalty & Boost Revenue. Listen in live or pre-order the recordings direct to your inbox! And many more….

Customer Service 52

Customer Service CRM Feedback Customer Experience 52

Quiq

APRIL 18, 2019

In this on-demand webinar, Kate Leggett, Principal Analyst at Forrester Research joins Mike Parish, of Brinks Home Security, to discuss how to connect with customers through messaging and bots. The post Forrester Webinar: Connecting with Customers Through Messaging and Bots appeared first on Quiq. Watch Recording.

CRM 40

CRM Customer Service Management Customer Support 40

Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. If you’re already using Salesforce, you can click on any phone number in your CRM to make a call through Talkdesk.

CRM 40

CRM Contact Center Cloud contact APIs 40

Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. If you’re already using Salesforce, you can click on any phone number in your CRM to make a call through Talkdesk.

CRM 40

CRM Contact Center Cloud contact APIs 40

ChurnZero

FEBRUARY 1, 2024

Last week, Emilia D’Anzica from Growth Molecules™ delved into the art of multithreading in her ChurnZero webinar, which you can now watch in full here. Below, you’ll find Emilia’s answers to questions asked in the post-webinar Q&A session. All of this should be recorded, and in your CSP or your CRM as a result.

Accountability 52

Accountability CRM Sales Enterprise 52

VirtualPBX

JUNE 21, 2023

Integration with CRM and Productivity Tools : VirtualPBX seamlessly integrates with popular CRM and productivity tools , offering a centralized platform that streamlines your workflow. Check out the schedule, drop in bi-weekly, and watch replays of past webinars when you register!

voip 98

voip Call Logging Telecommunications Morale 98

Method:CRM

JUNE 10, 2015

you’ll want to attend our June 17th webinar. In the webinar, Gregg will demonstrate how Method:Donor takes the guesswork out of entering donations for your clients. Register anyway and we’ll let you know when the webinar is available on-demand. Register anyway and we’ll let you know when the webinar is available on-demand.

Accountability 64

Accountability Education Best practices Management 64

Totango

AUGUST 16, 2022

For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. Customer retention in CRM apps can also support customer success management. Use Customer Retention Software to Keep More Clients.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Totango

JUNE 8, 2022

In this article, we’ll discuss four key takeaways from their discussion and be sure to check out the full webinar below. . Be sure to check out the full webinar to learn more about how Totango can help you eliminate chokepoints and scale your growth through our unique composable customer success platform. Eliminate Chokepoints .

SaaS 87

SaaS Best practices CRM Enterprise 87

Topdown

DECEMBER 29, 2015

In The Forrester Wave™: Digital Experience Platforms, Q4 2015 , and companion webinar Who Won the Digital Experience Platform Race? Hint: It’s Not Over Yet , Forrester analysts Mark Grannan, Ted Schadler and Stephen Powers break down the strengths and weaknesses of ten digital experience (DX) platform vendors.

CRM 63

CRM Customer Experience 63

ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Webinar Software. What is webinar software? Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

Totango

APRIL 6, 2021

During the live presentation of the Steps to Scale Your Customer Success Operations Overnight webinar, Wisr’s VP of Customer Success Christine Knific answered several questions from attendees. You can watch the webinar here and check out a recap of some of the questions and answers from the session below.

CRM 62

CRM Education Accountability Sales 62

CSM Magazine

MAY 10, 2023

Forex companies can provide resources such as webinars, e-books, and interactive tutorials to help customers become more knowledgeable about trading. Invest in a CRM System Customer relationship management (CRM) software is essential for forex companies to provide excellent customer service.

Customer Service 52

Customer Service CRM Education Finance 52

NobelBiz

FEBRUARY 27, 2024

Everything you need to know CRM Systems CRM (Customer Relationship Management) systems play a crucial role in call center management by centralizing customer data from various touchpoints. One of the primary advantages of CRM integration with contact center technology is call flow management.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

InGenius

MAY 22, 2020

Using call log templates standardizes the phrases that each agent uses, so it's easy to track in your CRM the types of requests that are coming into the contact center. InGenius allows you to transfer a call, while also transferring the CRM record you're looking at and any notes from the call that you've already made. Screen transfer.

Best practices 93

Best practices Call Logging CRM Interactive Voice Response 93

Cincom

FEBRUARY 22, 2021

Virtual Conference with Purely CRM and Microsoft MVP, Rick McCutcheon. and Purely CRM for a conversation with Microsoft MVP, Rick McCutcheon. Chris Moffett | Head of Sales & Market Development for Purely CRM in Vancouver, BC. All registrants will receive a recording of the webinar. Join Cincom Systems, Inc.

Finance 52

Finance CRM Upselling SaaS 52

TechSee

MARCH 23, 2020

In time-critical scenarios, it’s essential to focus on several core considerations , including ease of integration with existing CRM systems, minimal training requirements and higher adoption rates. The chosen solution is also likely to include capabilities such as instant messaging and file sharing.

Call Center 109

Call Center Contact Center Enterprise CRM 109

Natalie Petouhof

JUNE 15, 2015

Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success ! J oin R “Ray” Wang and I for the webinar to learn more details ! Which steps are you following?

Best practices 61

Best practices Technology Customer Experience Management 61

Momentum Telecom

OCTOBER 23, 2023

By adding voice capabilities, your employees can hold virtual meetings, conference calls, and webinars directly within the platform – without needing any external conferencing tools or applications. Enhanced Collaboration Collaboration is already at the heart of Teams.

Wait times 105

Wait times CRM Customer Service Personalization 105

NobelBiz

FEBRUARY 14, 2023

One of the many approaches to achieve a 360-degree customer view is using a CRM system. There are several ways that contact centers can integrate customer data from various sources to achieve a complete view: Customer Relationship Management (CRM) systems: They can gather, store, and analyze customer data from multiple sources.

Contact Center 52

Contact Center CRM Journey mapping Government 52

ChurnZero

APRIL 21, 2023

In our webinar, “ Unlocking the power of customer education ,” Steve Cornwell, CEO of Northpass, and You Mon Tsang, CEO of ChurnZero, share five of the best use cases for digital customer education in CS and how to build your own program. Second, we have a webinar next week that’s a drilldown on this exact topic.

Education 52

Education Self service SaaS Enterprise 52

VirtualPBX

NOVEMBER 3, 2023

Yesterday afternoon, VirtualPBX hosted a “Connecting the Dots: Business Integration Basics Webinar” with CMO Rachel Anderson. During the webinar, Rachel gave a primer on what webhooks are and how they can be employed. During the webinar, Rachel gave a primer on what webhooks are and how they can be employed.

CRM 98

CRM Call Center Management Marketing 98

REVE Chat Blog

MARCH 4, 2020

Some of the most common lead nurturing ideas are free webinars, white papers, email updates, sales calls etc. Categorizing the right content – You need to focus on the content (webinars, social media posts, blogs) that will help you in lead generation. . Use webinars to educate customers. Use CRM for B2B lead generation.

B2B 71

B2B Best practices CRM Sales 71

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article. Watch the free webinar here.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Enghouse Interactive

SEPTEMBER 1, 2020

Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. It’s Not an Option – It’s Expected (Blog Series).

Self service 79

Self service Contact Center Chatbots First call resolution 79

ShepHyken

AUGUST 1, 2017

Shep Hyken interviews Jeff Nicholson, the Vice President of CRM Product Marketing at Pegasystems , about how AI technology will help companies serve their customers even better. Click Here to view the webinar Shep mentions during the beginning of the Episode with Jeff.

Education 185

Education Self service CRM Best practices 185

NobelBiz

JUNE 5, 2023

This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs. Watch the free on-demand webinar here.

Call Center 52

Call Center Scripts CRM Contact Center 52

ShepHyken

AUGUST 10, 2018

PCA utilizes historical data from a CRM to guess the likelihood of future events. Just like there is a wealth of products and services on the market, there are countless channels available to reach customers such as email, social media, blogs, webinars and more. Predicting Satisfaction.

Analytics 168

Analytics Upselling Banking CRM 168

CX Global Media

AUGUST 1, 2019

You can also learn even more by attending the webinar: How to Supercharge Contact Center Agent Performance, Onsite & @Home. Ken Goldberg : Our customers will typically have many different systems from CRM to ACD to WFO systems and Quality Monitoring all that. How are you actually solving for that problem?

Contact Center 229

Contact Center Coaching Average Handle Time Metrics 229

ClientSuccess

NOVEMBER 9, 2022

For example, an operations resource on a sales team will often be the go-to person for building workflows and creating processes within a CRM. . Webinar: Leveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement and Outreach. Check out these related resources: .

SaaS 68

SaaS Metrics CRM Sales 68

TechSee

JUNE 16, 2022

Roy is a prolific writer, speaker, webinar presenter, and podcaster as well as a contact center industry analyst. He is an author and a frequent international speaker on all things contact centers, including customer service, CX, operational transformation, CRM, sales, and team building.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Here are the seven tools which John highlights in our webinar: Your website. CRM with Computer Telephony Integration (CTI). Ten Critical Technologies to Transform Customer Engagement ’. Customer Experience 3.0

Technology 113

Technology Customer Service Gamification Wireless 113