3CLogic

JANUARY 24, 2024

As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. Why should you consider using AI in your contact center?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. Decision-makers are considering many factors, including: Is it safe to use AI? Increasing agent productivity?

Contact Center 48

Contact Center Virtual Agent Self service Analytics 48

Balto

FEBRUARY 23, 2023

First-of-its-kind technology uses AI to automate tedious post-call work St. Real-Time Notetaker uses an AI-powered language model to generate automatic summaries of agents’ customer conversations. Now, we’re doubling down on how we adopt new technologies to empower the modern call center workforce.

call center workforce 52

call center workforce Contact Center CRM Enterprise 52

The Northridge Group

MAY 2, 2023

ChatGPT, short for Chat-based Generative Pre-trained Transformer, is a state-of-the-art artificial intelligence (AI)-powered natural language processing (NLP) model created by OpenAI, a company co-founded in 2015 to advance digital intelligence in the way it can interact with humans. Q: What are the key features of ChatGPT based on GPT-4?

Contact Center 67

Contact Center B2C Chatbots B2B 67

JustCall

FEBRUARY 2, 2024

You guessed it right — a good dialer software dialing its way through hundreds of leads in minutes, addressing agency productivity, and conversion rates. Let’s face it, the starter plan costs over 40% more than JustCall’s advanced plans with AI, both monthly and annually. But the sticker shock doesn’t stop there.

Sales 52

Sales APIs Engineering CRM 52

JustCall

FEBRUARY 28, 2024

JustCall and Mojo Dialer both offer excellent dialers that go beyond just automating your sales calls. But when compared to JustCall’s feature-packed affordable dialer, backed by AI capabilities and multi-integration support, it does fall short. They are your henchmen set to boost your outreach and sales campaigns.

Real estate 52

Real estate CRM APIs Sales 52

JustCall

APRIL 3, 2023

Top 10 OpenPhone Competitors and Alternatives: Which Call Center Software Is Right for Your Business? JustCall AirCall CloudTalk RingCentral Talkdesk Freshdesk Nextiva Twilio MightyCall DialPad AI voice 1. Its Interactive Voice Response (IVR) routes the call to the right agent using caller information and skills-based routing.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

FEBRUARY 13, 2024

JustCall: #1 Alternative to Kixie JustCall is a dynamic, cloud-based communications system suited for businesses requiring high outgoing calls. JustCall: #1 Alternative to Kixie JustCall is a dynamic, cloud-based communications system suited for businesses requiring high outgoing calls.

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

JustCall

APRIL 3, 2023

Today, auto-dialers have become an integral part of outbound call centers. <H2>Top PhoneBurner Alternatives JustCall NICE Cxone SalesLoft TalkDesk Dialpad AI Voice Genesys Cloud CX 1. The all-rounder software provides a productive agent experience and accelerates your outbound campaign’s success. out of 5.

voip 52

voip Interactive Voice Response CRM Coaching 52

JustCall

APRIL 12, 2023

Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. Here, JustCall comes out on top, offering advanced AI-powered features that give your reps an edge.

Sales 52

Sales APIs Analytics Abandon rate 52

Cisco - Contact Center

JANUARY 27, 2020

Integration of new cognitive capabilities powered by Voicea and Google Cloud’s Contact Center AI that turn your agents into “super agents”. This is why Cisco is focused on making life easier and more productive for your agents by infusing artificial intelligence into their everyday experiences. Announcement Highlights.

Contact Center 87

Contact Center contact center solutions Enterprise Cloud contact 87

aircall

MARCH 22, 2021

As new products have been introduced, business owners have implemented various digital tools, adding to their customer relationship management (CRM) system and virtual phone system as they go. Customer relationship management – You can connect your CRM to your virtual phone system. The Role of Business Tools.

CRM 62

CRM Sales voip APIs 62

AWS Machine Learning

NOVEMBER 22, 2022

Companies that sell products or services online need to constantly monitor customer reviews left on their website after purchasing a product. We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API.

APIs 68

APIs CRM Feedback B2C 68

JustCall

JANUARY 30, 2023

With an increased focus on enhancing customer experience, solutions like business phone systems and call center platforms are non-negotiables in modern tech stacks. Monitor, whisper, or barge – Managers can listen to live agent calls and/or guide agents with call whispering or speak directly with the customer using call barging.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

AWS Machine Learning

NOVEMBER 6, 2023

Every call to your contact center is an opportunity to learn more about your customers’ needs and how well you are meeting those needs. Most contact centers require their agents to summarize their conversation after every call. Your contact center serves as the vital link between your business and your customers.

Contact Center 104

Contact Center CRM Analytics Average Handle Time 104

JustCall

APRIL 5, 2023

Top 8 Alternatives to RingCentral – Choose the Best Call Center Software for Your Business JustCall Microsoft Teams Google Chat Nextiva Zoom Vonage Business Communication Dialpad 8X8 X Series 1.JustCall This powerful software helps add context to every call and conversation, making it productive and efficient along the way.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

MAY 2, 2022

The answer to “ how to make a sales call ” isn’t linear. There are countless factors that influence the success or failure of a sales call. This is why reps should be armed with a definite sales call guide or playbook that’s tailored to the needs, requirements, and expectations of the prospects they call. This is it!

Sales 52

Sales Scripts Real estate Coaching 52

AWS Machine Learning

JUNE 21, 2023

As a contact center agent, would you rather focus on having productive customer conversations or get distracted by having to look up customer information and knowledge articles that could exist in various systems? Having a productive conversation while multitasking is challenging. We’ve all been there.

Analytics 72

Analytics APIs CRM Contact Center 72

JustCall

APRIL 13, 2023

Wingman is a conversational intelligence software that provides actionable insight into how businesses can capitalize on each customer call. Helps with call improvisation for closing more deals. We will dive deep into the key product features, pros and cons, pricing model, and user reviews to help you make a wise decision.

Coaching 10

Coaching CRM Sales Analytics 10

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. Conversation intelligence platforms can automatically record, transcribe, and analyze hours of sales calls.

Real estate 10

Real estate Chatbots APIs Analytics 10

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. Innovative startups like Perplexity AI are going all in on AWS for generative AI. And at the top layer, we’ve been investing in game-changing applications in key areas like generative AI-based coding.

APIs 125

APIs Enterprise Best practices Technology 125