OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? It helps call center agents enhance customizations and coordination by gathering customers’ information from all the platforms and then solving their queries easily.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

TLC Associates

OCTOBER 23, 2019

The steady expansion of social media platforms, live chat, and other emerging customer channels have raised the bar of difficulty for customer service. In our experience, that means prohibiting the use of personal devices (computers, phones, cameras, etc.) Moreover, we were able to increase their overall customer satisfaction.

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

JustCall

APRIL 13, 2020

For this, you should be on top of what’s happening at every person’s end. What’s more, with features such as auto-dialer and call recording, sales teams can aim to achieve optimum productivity. The switch from pitching in-person to communicating virtually can be hard. Use the D.A.L.S. Model for Prospecting.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

For this, you should be on top of what’s happening at every person’s end. What’s more, with features such as auto-dialer and call recording, sales teams can aim to achieve optimum productivity. The switch from pitching in-person to communicating virtually can be hard. Use the D.A.L.S. Model for Prospecting.

Sales 52

Sales Chatbots Analytics Wireless 52

SmartKarrot

MAY 11, 2023

Businesses can utilize conversation intelligence platforms to enhance their sales and customer service strategies. These platforms enable companies to record, transcribe, and analyze customer interactions, providing valuable data for evaluation and improvement.

Real estate 10

Real estate Chatbots APIs Analytics 10

JustCall

FEBRUARY 11, 2022

Skills and qualifications you need to have as a key account manager, include: Diploma/Degree in Sales, Finance, Business Administration or a related field. Proficiency in using CRM software and MS Office. Sales Manager. Unlike B2B sales, the conversion period is shorter and less complex in B2C sales. Inside Sales.

Sales 52

Sales B2C call center software B2B 52

ProProfs Blog

JULY 29, 2020

Moreover, when we talk about personalizing communications, a polite customized greeting can turn a negative situation into a positive one. Personalize Every Single Call. Personalize Every Single Call. A centralized CRM can arm your reps to trace every iota of customer details from their number effortlessly.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

CrazyCall

AUGUST 16, 2019

Besides the podcasts themselves, you’ll find a short description of each of the shows along with platforms where you can listen to them and the most important details such as an average duration, topics, guests, and best episodes. Ready to level up your sales career? Personal Website. Personal Website. Personal Website.

Sales 115

Sales B2B Coaching Personalization 115