integration salesforce 
JustCall
MARCH 9, 2023
CRM Integrations The contact center software must be able to integrate seamlessly with your helpdesks and CRM (Customer Relationship Management). The call center solution and CRM integration help your sales team work better, faster, and more effectively, guaranteeing improved customer service quality.
JustCall
APRIL 3, 2024
Reports highlight that 83% of callers would avoid a company after a bad brush with the company’s IVR system. This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! It can prompt individuals to voice their concerns or seek resolution.
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Kunnect
APRIL 28, 2015
We’re excited to announce that we’ve completed an integration using the Salesforce.com application programming interface (API). Now, we can push data to and from Salesforce for potential clients who use Salesforce for their CRM system. Customer service employees can create new tasks, events and contacts all in one system.
3CLogic
AUGUST 3, 2021
When dialing into a contact center, customers can’t control what they’ll find on the other end of the phone line – busy agents, a complicated IVR, an answer they weren’t expecting. A callback feature, however, enables the power of choice, giving the caller agency over their interaction.
Callminer
AUGUST 6, 2019
That’s not to mention the number of software tools that integrate with the various call center software solutions. Computer Telephony Integration (CTI): Essentially, CTI is a software that brings together all communication channels (web-based, voice, email, etc.). Be mindful of integrations.
BlueOcean
DECEMBER 13, 2022
Salesforce research says consumers like us belong to 4.3 Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. That means communicating with integrity, openness, and honesty. Gas, grocery, fashion, technology… and probably more.
Upstream Works
SEPTEMBER 5, 2019
Contextual Data, Integrations & Analytics. A dictionary will tell you that context means: “the circumstances that form the setting for an event, statement, or idea, and in terms of which it can be fully understood and assessed.” There are a number of benefits to making these systems talk to each other.
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