Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. workforce feeling engaged and just 9% of the UK employees engaged at work. Employee burnout and dissatisfaction come at a high cost. Investing in technology that supports engagement.

Management 86

Management Schedule adherence Coaching Contact Center 86

OctopusTech

MARCH 1, 2023

Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed. This may help them with benchmarking and goal setting.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Noble Systems

APRIL 21, 2020

Computer Telephony Integration (CTI) – Integrations between phone systems and databases, such as CRM, to quickly deliver customer information to agents. This often includes skills-based routing, which can send customers to agents with the assigned skills to help answer their questions.

call center software 80

call center software Call Center Technology Contact center software 80

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Why Gamification Matters. Keeping employees motivated is a challenge in every industry. In this video, experts discuss if gamification will grow in the next year.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Noble Systems

SEPTEMBER 3, 2019

Incorporating Gamification into your new hire and perpetual training programs allows agents to develop and strengthen competencies at their own pace. Friendly competition engages agents and motivates them to continually improve. Gamification. Gamification uses game mechanics to make training more fun.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

ProProfs Blog

AUGUST 6, 2021

Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . We will explore the 20 best employee engagement software in 2021 and compare their features.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Serenova

JULY 7, 2020

You can pair this with gamification that encourages learning. According to an MIT Sloan study , just eight months of soft skills training can yield 250% return on investment through increased productivity, better efficiency and improved employee engagement. Equip managers and supervisors with regular insights on performance.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Noble Systems

MARCH 19, 2021

Integrations between phone systems and databases – or computer telephony integration ( CTI ) – such as CRM , can quickly deliver customer information to agents. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena. Database Integration.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Vonage

FEBRUARY 7, 2017

Ignoring employee engagement. Satisfaction levels among customer service staff are notoriously low – indeed, according to one survey of 200,000 employees, it was found that customer-facing staff had significantly lower levels of engagement than those in executive positions. Getting the tone wrong.

Interactive Voice Response 48

Interactive Voice Response Customer Service Gamification Cloud contact 48

Serenova

JULY 7, 2020

You can pair this with gamification that encourages learning. According to an MIT Sloan study , just eight months of soft skills training can yield 250% return on investment through increased productivity, better efficiency and improved employee engagement. Equip managers and supervisors with regular insights on performance.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

Playvox

APRIL 27, 2023

Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand. The gamification software Kahoot!, Simply put, it’s where CX rises and falls.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

TechSee

JUNE 4, 2019

Contact Center Pipeline , the magazine for contact center professionals, reports that the number one challenge for contact centers in 2019 is the lack of suitable desktop tools, especially for CRM and collaboration. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game.

Call Center 117

Call Center Technology Gamification Coaching 117

CSM Magazine

JANUARY 9, 2023

Customers can now access Playvox’s leading-edge workforce engagement solutions on Salesforce AppExchange. Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-centric contact centers, today announced the launch of a global collaboration with Salesforce (NYSE: CRM).

Contact Center 59

Contact Center Schedule adherence Gamification CRM 59

Noble Systems

SEPTEMBER 29, 2020

Gamification. The Workforce Optimization software suite from Noble includes all of the tools a contact center needs to run an efficient operation, manage employees and resources, and deliver a better customer experience – helping you gain a competitive advantage in today’s high-demand consumer landscape. WFO TERMS TO KNOW.

Management 86

Management Gamification Quality management Schedule adherence 86

JustCall

AUGUST 10, 2022

Users can leverage innovative features such as call software, sales dialers, virtual numbers, SMS campaigns, native CRM integrations, and much more at just $30 per user. are automatically stored on the connected CRM, without the need for any manual intervention. Image Source. Top Features of JustCall. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

CSM Magazine

FEBRUARY 17, 2021

When linked to critical cloud-based solutions such as ACD, CRM, HR Management and ERP systems, WEM helps to effortlessly track performance, facilitate employee gamification and support faster decision-making. Today’s WEM solutions are optimised for effective employee engagement and staff planning.

Gamification 52

Gamification Analytics Employee engagement Quality management 52

Noble Systems

SEPTEMBER 8, 2020

Access to CRM is also crucial for providing agents with the latest customer data. Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Your employees are used to in-person contact with managers and other team members.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

JustCall

APRIL 5, 2023

are automatically stored on the connected CRM, without the need for any manual intervention. Microsoft CRM, Zendesk and Saleslogix Costs more than other similar plans Works on a plug-and-play model Feedback on Mitel from Real-World Users Frequent call drops Extra charge for unused phone numbers It has a Getvoip rating of 3.5/5

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

NOVEMBER 16, 2022

Not all employees are under one roof; thus, eLearning For Call Center Agents promotes educating employees who are working from home and inculcates learning by doing. Using focused, interactive, and game-based eLearning techniques, you can keep employees engaged regardless of role, managerial position, years of experience, or skill set.

Call Center 52

Call Center Consulting Consulting Education 52