security-and-compliance 
Lumoa
APRIL 28, 2024
Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue.
Comm100
JUNE 23, 2022
With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education. Security & compliance . Security & compliance . ISO 27001 – The highest international standard for network security and data protection.
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Balto
SEPTEMBER 7, 2022
Leading industry publication, Contact Center Pipeline , conducts an annual survey of contact center operators and team supervisors to gauge the challenges and priorities highlighted within various verticals throughout the year. Another 10% of respondents listed a lack of channels and/or integration for omnichannel as a primary issue.
SharpenCX
NOVEMBER 10, 2021
Before you even look for a new cloud contact center system, survey and get feedback from the people it will impact the most — your agents and your customers. This is the first question to consider before setting up meetings and demos with a new vendor. How do you find new technology that meets the needs of your team and your customers?
Balto
AUGUST 25, 2022
A recent agent engagement survey by ICMI revealed that most contact center agents use at least four productivity tools, and more than 20% use a whopping ten or more! Many CCaaS, UCaaS, and CRM platforms have adopted the SPOG model as an inherent UI/UX principle to streamline agent workflows and improve performance. The solution?
JustCall
APRIL 7, 2021
Secure texting is of overriding importance in the healthcare industry. HIPAA-compliant texting apps protect patients' information from potential identity thefts and security breaches. HIPAA-compliant texting lays out the essential rules for safe and secure texting with patients, as dictated by HIPAA. What is HIPAA Compliance?
Comm100
MARCH 21, 2022
Chat Routing: This feature allows incoming messages to be automatically routed to the right agent or department based on the answers the citizen gives in a pre-chat survey, or using pre-set rules based on the citizen’s geographic location, previous conversation history, or the page they initiated the chat from. Here are the top five. .
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