NobelBiz

JUNE 5, 2023

Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. Using the Right Contact Center Technology Technology plays a vital role in lead generation. Running a contact center can get expensive.

Call Center 52

Call Center Scripts CRM Contact Center 52

Eptica

OCTOBER 9, 2019

Set up recognition programs, with the right metrics, to really increase morale - not just of the winners but of the entire team. The right technology The past 15 years have seen telephone-based call centers grow and expand to become multichannel contact centres , handling a growing volume of interactions across a widening number of channels.

Customer Service 60

Customer Service Customer centricity Multichannel Contact Center 60

Eptica

OCTOBER 21, 2015

Empower your agents with automation Helping agents to deliver a better, more consistent service is central to increasing their productivity and morale, and consequently deepening engagement with customers. It is therefore vital to empower them with the tools they need to get their job done efficiently. Share this page on: Tweet.

Multichannel 74

Multichannel Self service Contact Center Morale 74

RapportBoost

JUNE 17, 2019

It was a call center. Of course, now it’s changed so much, and there’s been more of an all-around contact, multichannel, omnichannel contact center. I wanted to focus on your customer service center experience. I find that working in a contact center in many cases can be very insular.

Multichannel 66

Multichannel Contact Center Call Center Morale 66

NobelBiz

AUGUST 28, 2023

Hey there, fellow contact center champions! Ready to dive deep into the heart of transforming your contact center’s performance? In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Eptica

OCTOBER 9, 2015

Reach out to your happy customers If a consumer is already discussing your service in glowing terms, make the person feel even more special by contacting him or her and asking if he or she would like to join your ambassador program. You can then respond and invite them to join your scheme. Share this page on: Tweet.

Customer Service 71

Customer Service Multichannel Contact Center Best practices 71

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. A contact center is considered successful if it’s customer-centric.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

VocalCom

JULY 10, 2017

Giving employees a chance to get to know one another and enjoy fun activities together away from the office can boost morale. When it comes to customer service, effective communication in the call center leads to more satisfied employees and customers who are more likely to commit to a brand for the long-term.

Call Center 54

Call Center Contact center software Morale Contact Center 54

Callminer

OCTOBER 11, 2018

She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions. First contact resolution (FCR) measures might be…”. The single most undervalued/overlooked call center metric which is not tracked by most contact centers is…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Calabrio

OCTOBER 4, 2016

The potential of “omnichannel” when it comes to contact centers is undeniable. Your customers prefer different modes of communication—phone, email, chat, social media… Let them choose how they connect with and receive support from your contact center agents, and you score high for ease of doing business, right?

Contact Center 72

Contact Center Multichannel Morale Accountability 72

OctopusTech

AUGUST 10, 2022

Call center outsourcing companies are opting for upgraded technologies that come under the latest call center technology trends. Let’s have an in-depth look at the meaning of call center technology and the most important and exciting trends that are used in 2022. What is call center technology?

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

Calabrio

JANUARY 6, 2016

CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. Here are my 7 predictions and key advice on where the contact center is going in 2016 and beyond.

Contact Center 53

Contact Center Analytics Self service Wireless 53

JustCall

APRIL 5, 2023

The above are just some of the common functions that are implicitly expected from a contact center solution. For instance, managers can: Aid, assist, and monitor teams Assign phone numbers Analyze performance Route and transfer calls, etc.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52