Vistio

MARCH 7, 2024

Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. It’s amazing to see how far ServiceSim has come since we launched it in September.

contact center solutions 52

contact center solutions Contact Center Outbound sales Healthcare 52

Calltools

MARCH 6, 2024

Establishing trust is essential to conversions for contact center agents. While there are many ways to enhance the customer experience (CX), a preview dialer is one of the simplest yet most effective tools a contact center agent can use. The result is less time asking for information, which enhances agent efficiency.

Customer Experience 52

Customer Experience Average Handle Time Abandon rate Healthcare 52

Outsource Consultants

OCTOBER 23, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.

outsourcing 59

outsourcing Contact Center Automotive Real estate 59

SoliCall

JULY 4, 2021

Regardless if you are managing an army a pandemic or a call center comprehensive and accurate data is what you need to improve your performance. For example, to control a pandemic you need to have enough data about the spread of the virus, variant, possible treatments, load on the healthcare system, amount of available medicine etc.

Outbound sales 52

Outbound sales Call Center Healthcare Contact Center 52

Global Response

NOVEMBER 6, 2023

SOC-2 compliance ensures that your call center is following security standards more generally related to sensitive customer data. This database can be accessed by your contact center and must be adhered to when it comes to telemarketing and outbound sales calls—failure to do so can not only encounter legal action, but also significant fines.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Global Response

DECEMBER 21, 2022

How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line. FinTech, banking, healthcare, transportation, etc.) Of course—it’s never too late!

Call Center 62

Call Center Outbound sales Feedback Best practices 62